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Adobe Acrobat Pro DC 2021.007 on Mac Mojave page not displayed, header tab only showing

Community Beginner ,
Dec 08, 2021 Dec 08, 2021

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Adobe Acrobat Pro DC 2021.007 on Mac Mojave page not displayed, header tab only showing. Screenshot shows the problem, the only way i can see the actual pages is to go to view and select Full Screen Mode which i dont like or use. Has been fine for ages then suddenlt doent display the page content. Can anyone help?

Screen Shot 2021-12-09 at 11.30.46 am.jpgexpand image

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General troubleshooting

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Adobe Employee ,
Dec 09, 2021 Dec 09, 2021

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Hi Jones,

 

Hope you are doing well and sorry to hear that. As described, on Mac Mojave page not displayed, header tab only showing.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try to open it and check.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

Regards
Amal

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