Adobe Acrobat Pro DC Crashes Instantly Upon OCR

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My Adobe Acrobat Pro DC crashes instantly upon any attempt at OCR. The software is running on Win 10 and both the Adobe and Win software are fully up to date. I have unistalled and reinstalled the software to no avail. I called the chat center in India and was showered with a generous amount of abuse (which is another story). Can any one help with the software issue? Many thanks!

[Amal.]

Hi There,

We are sorry for the trouble caused and the unpleasant experience. As described above, Adobe Acrobat DC is crashing upon OCR, correct?

We need some more information for a better understanding:

• Is this a behavior with a particular file or with any file you try?
• Is the file located locally on your computer or is it on a shared network? Please try to download the file to your computer and check.
• As stated, the application is up to date, what is the version of the application installed? To check the version of the application please go to Help > Click, About Adobe Acrobat Pro DC and share the screenshot with us.
• What is the workflow/steps you are doing for the OCR?

In the meantime, you may try the troubleshooting steps provided in the link - https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and check if that works for you

I hope this will help, keep us posted with the results.

Regards,

Amal

[nbenbi-nbenbi]

Amal, I am hoping you or others can help. In response to your questions;

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Amal, I am hoping you can help. In response to your questions: (1) Yes, Adobe Acrobat DC 2015 release (fully updated) is crashing upon OCR; (2) The behavior occurs with ANY and ALL OCR attempts, i.e., any and all files; (3) The failed OCR PDF files are all located locally on my PC; (4) The installed application is Adobe Acrobat DC, 2015 Release (Classic), 205.006.30503, File Version 15.006.30503.17462. Here are the workflow/steps I am using for OCR: (a) Open my Adobe PDF file on my fully updated Win 10 PC. PC; (b) Open "Tools" from the command ribbon on the top of the screen or from the right side of the screen; (c) open "Enhanced Scans", then open "Recognize Text", then click "In This File", then the program "appears to do OCR but immediately closes the file without any error message. Regards,

[Amal.]

Hello,

Please try to turn off the protected view and enhanced security and check if that works for you. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced security > Turn off the protected view and uncheck the Enhanced security > Click OK > Restart the application and check.

Note: Turning off the security is for testing purpose only. Please turn on the security after testing, irrespective of the result.

If that works for you, please use the help article - https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

Let us know how it goes

Regards

Amal

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Hi Amal, I tried the suggestion without any luck. BTW, when I uninstalled the software and installed my really OLD Adobe Acrobat Pro (10), OCR works. I hope you have some other suggestions. Many thanks!

[Amal.]

Hello, 

We are sorry to see that the issue is still the same. Please try the following steps:

• Remove the application using the Adobe Acrobat Cleaner Tool (For Adobe Acrobat/Reader Only) - https://labs.adobe.com/downloads/acrobatcleaner.html
• Restart the computer 
• Install the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
  Note: Please check the version of the application after installation and make sure you have the latest version 19.12.20040. 

If the issue still persists,  Please install the process monitor tool https://docs.microsoft.com/en-us/sysinternals/downloads/procmon regenerate and the issue and record the process events and share the file with us .

Regards,

Amal