Adobe Acrobat Pro DC hanging on sign in

[helen_3784]

I  have a new laptop operating with Windows 11. I have installed Acrobat X Standard, no problem. I then installed Adobe Acrobat Pro DC 2015 upgrade, with no apparent issues.  When launching the software it requests me to Sign In Now from a Sign In Required screen.  It moves to Loading and sits there indefinately.

[Tariq Ahmad]

Hi @helen_3784,

Sorry for the troubled experience.

Please use this help document: https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html, and let us know if that resolves your problem. 

~Tariq 

[helen_3784]

It doesn't get to the point where there is a QR code to scan. It hangs at the loading screen imedietly after clicking the first button. See image: https://imgur.com/a/ePLR8hO

[Tariq Ahmad]

Hi @helen_3784, 

Thanks for reaching out and sorry for the troubled experience.

Are you installing Acrobat Pro 2020? If not, what Acrobat version are you trying to install? Also, let us know the name and version of the operating system. 

~Tariq

[helen_3784]

Installing Acorbat Pro 2015. Operating system is Windows 11 23H2.