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MacBook Pro, chip Apple M3 Max
Mac OS Sonoma 14.4.1
Adobe Acrobat Pro, v. 2024.002.20893
Ever since purchasing my new MacBook Pro, I have had ongoing issues with Adobe Acrobat crashing unceremoniously. The problem has gotten progressively worse and I don't know what to do. To give you an idea of the severity, I work on average 12 to 15 hours a day, using Acrobat constantly throughout. The application crashes easily up to ten times per day—sometimes within minutes after reopening the program after it last crashed. It has gotten so bad that I can barely use Acrobat.
Has anyone else been experiencing this? Is anything being done? I really, really need Acrobat to stop crashing. I can't work without this program.
Exasperatedly,
–M
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I too have the same issues to the point that I'm wasting a lot of time as I have to redo what I did as I cannot save anything. It will just crash out of nowhere daily. I have reported my logs. I have the most updated latest version of adobe pro and a mac pro.
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Hi @monica_1366,
Sorry for the trouble.
Please help us collect the Adobe CC logs https://adobe.ly/3ZaHVnN and share them via the document cloud link https://adobe.ly/3CKWPIr for further investigation.
-Souvik
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I've been having the same issues, and Adobe technical support just uninstalled and re-installed Acrobat for me. It worked for 2 days. Back to same problem. Although I did notice that if I move the pdf to the documents folder, there's no problem. So that's my workaround for now, until that fails.
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Hi @ML Freelance,
Sorry for the trouble.
We are on standby in case you need further assistance.
If you encounter similar issues, please help us gather the logs from your machine at https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. You can upload logs using this tool and share your Unique log ID with us.
-Souvik
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Hello, I too am having crashing issues with Acrobat. I open it, it crashes. I have uploaded my logs. This has been going on for two weeks and is really a problem. I have completely uninstalled Adobe Creative Cloud plus Acrobat twice. Same issues recur after successfullly opening one or two documents (not the same doucuments). Macbook Pro Ventura 13.7 (yes, it is old) Adobe Creative Cloud 6.4.0.361, Adobe Acrobat 2024.004.20219.
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@Celia34210 When you collect the logs, could you please upload them to your Creative Cloud files, generate a shareable link, and forward it to me?
This will help me take this up with the devs and get the fix expedited.
-Souvik
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Absolutely
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I also have constant crashes using Adobe PDF reader pro.
I have the latest MAC OS :15.1.1 (24B91)
I downloaded your latest PDF reader (4.6.4) after uninstalling the free version.
I generated log collection file - but I cannot share this .zxp file
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Apparently I am not using the Adobe PDF reader - but a 3rd party KDAN Company product - which I will uninstall
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@gooitzenvdw, Sure!
Let us know if you install Acrobat Pro/Reader and have any questions/queries about it.
-Souvik
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I am having this same problem on my Mac (the latest update on both Mac and Adobe Cloud software). While it recovers the document, it doesn't save the edits I made to the PDF, which crashes after I have done much painstaking work on the document. I have tried all the things previously mentioned. Does Adobe give credit for the monthly subscription service I pay for when their software doesn't work?