• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Adobe Acrobat Pro (for Mac) crashing constantly

Community Beginner ,
Jul 06, 2024 Jul 06, 2024

Copy link to clipboard

Copied

MacBook Pro, chip Apple M3 Max

Mac OS Sonoma 14.4.1

Adobe Acrobat Pro, v. 2024.002.20893

 

Ever since purchasing my new MacBook Pro, I have had ongoing issues with Adobe Acrobat crashing unceremoniously. The problem has gotten progressively worse and I don't know what to do. To give you an idea of the severity, I work on average 12 to 15 hours a day, using Acrobat constantly throughout. The application crashes easily up to ten times per day—sometimes within minutes after reopening the program after it last crashed. It has gotten so bad that I can barely use Acrobat.  

 

Has anyone else been experiencing this? Is anything being done? I really, really need Acrobat to stop crashing. I can't work without this program.

 

Exasperatedly, 

 

–M

TOPICS
Crash or freeze

Views

4.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 29, 2024 Oct 29, 2024

Copy link to clipboard

Copied

@Stanislav38665760tgey Thanks for letting us know that it works for you.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 18, 2024 Nov 18, 2024

Copy link to clipboard

Copied

I too have the same issues to the point that I'm wasting a lot of time as I have to redo what I did as I cannot save anything. It will just crash out of nowhere daily. I have reported my logs. I have the most updated latest version of adobe pro and a mac pro. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 19, 2024 Nov 19, 2024

Copy link to clipboard

Copied

Hi @monica_1366,

 

Sorry for the trouble.

 

Please help us collect the Adobe CC logs https://adobe.ly/3ZaHVnN and share them via the document cloud link https://adobe.ly/3CKWPIr for further investigation.


-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 12, 2024 Dec 12, 2024

Copy link to clipboard

Copied

I've been having the same issues, and Adobe technical support just uninstalled and re-installed Acrobat for me. It worked for 2 days. Back to same problem. Although I did notice that if I move the pdf to the documents folder, there's no problem. So that's my workaround for now,  until that fails.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 12, 2024 Dec 12, 2024

Copy link to clipboard

Copied

Hi @ML Freelance,

 

Sorry for the trouble. 

 

We are on standby in case you need further assistance.

 

If you encounter similar issues, please help us gather the logs from your machine at https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. You can upload logs using this tool and share your Unique log ID with us. 

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 20, 2024 Nov 20, 2024

Copy link to clipboard

Copied

Hello, I too am having crashing issues with Acrobat. I open it, it crashes. I have uploaded my logs. This has been going on for two weeks and is really a problem. I have completely uninstalled Adobe Creative Cloud plus Acrobat twice. Same issues recur after successfullly opening one or two documents (not the same doucuments).   Macbook Pro Ventura 13.7 (yes, it is old) Adobe Creative Cloud 6.4.0.361, Adobe Acrobat 2024.004.20219.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 21, 2024 Nov 21, 2024

Copy link to clipboard

Copied

@Celia34210 When you collect the logs, could you please upload them to your Creative Cloud files, generate a shareable link, and forward it to me?

This will help me take this up with the devs and get the fix expedited.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 21, 2024 Nov 21, 2024

Copy link to clipboard

Copied

Absolutely

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 22, 2024 Nov 22, 2024

Copy link to clipboard

Copied

Thanks @Celia34210!

 

I'll be on standby.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 24, 2024 Nov 24, 2024

Copy link to clipboard

Copied

I also have constant crashes using Adobe PDF reader pro. 

I have the latest MAC OS :15.1.1 (24B91)
I downloaded your latest PDF reader (4.6.4) after uninstalling the free version.

I generated log collection file - but I cannot share this .zxp file

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 25, 2024 Nov 25, 2024

Copy link to clipboard

Copied

Apparently I am not using the Adobe PDF reader - but a 3rd party KDAN Company product - which I will uninstall

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 25, 2024 Nov 25, 2024

Copy link to clipboard

Copied

@gooitzenvdw, Sure! 

 

Let us know if you install Acrobat Pro/Reader and have any questions/queries about it.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 04, 2025 Jan 04, 2025

Copy link to clipboard

Copied

LATEST

I am having this same problem on my Mac (the latest update on both Mac and Adobe Cloud software). While it recovers the document, it doesn't save the edits I made to the PDF, which crashes after I have done much painstaking work on the document. I have tried all the things previously mentioned. Does Adobe give credit for the monthly subscription service I pay for when their software doesn't work?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines