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Adobe Acrobat Pro (for Mac) crashing constantly

Community Beginner ,
Jul 06, 2024 Jul 06, 2024

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MacBook Pro, chip Apple M3 Max

Mac OS Sonoma 14.4.1

Adobe Acrobat Pro, v. 2024.002.20893

 

Ever since purchasing my new MacBook Pro, I have had ongoing issues with Adobe Acrobat crashing unceremoniously. The problem has gotten progressively worse and I don't know what to do. To give you an idea of the severity, I work on average 12 to 15 hours a day, using Acrobat constantly throughout. The application crashes easily up to ten times per day—sometimes within minutes after reopening the program after it last crashed. It has gotten so bad that I can barely use Acrobat.  

 

Has anyone else been experiencing this? Is anything being done? I really, really need Acrobat to stop crashing. I can't work without this program.

 

Exasperatedly, 

 

–M

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Crash or freeze

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Community Beginner ,
Jul 06, 2024 Jul 06, 2024

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Also, the crashing occurs regardless of how many documents I have open. As an aside, I also still can't print using Acrobat. 

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Adobe Employee ,
56m ago 56m ago

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Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
As you have the latest version of the application, please try to create a new test user profile with full admin rights or enable the root account in MAC (https://adobe.ly/3LqwSis) and try using the application there and check.

 

If it still crashes, please collect the crash/freeze logs (https://adobe.ly/3WlAsAF) and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
 
Regards
Amal

 

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