Adobe Acrobat Pro Not Responding / Crashing

[beverlyf54477030]

Good morning,

I am currently using Adobe Acrobat Pro on Windows 11 (Version 25.001.20997.0) and have been experiencing persistent performance issues for several months.

The application is extremely slow to open, and nearly every action results in a “Not Responding” message. This occurs when clicking the menu icon, opening files, and even when attempting to print. In effect, the program becomes unresponsive during almost any basic operation.

I have followed all recommended troubleshooting steps found in Adobe support materials and online tutorials, including uninstalling and reinstalling the application. Unfortunately, none of these actions have resolved the issue.

As an example, this morning it took approximately one hour to open and print eight small PDF files.

I would appreciate your assistance in identifying the cause of this issue and providing a permanent solution, as this level of performance is significantly impacting productivity.

Thank you!  
Beverly

[creative explorer]

@beverlyf54477030 are you using the 'New Acrobat interface?' If so, go under view - disable new acrobat. Acrobat will ask to confirm and restart which you do, and it will close and re-open as the old classic interface. The new interface can be a little buggy. Try this first, if it solves your issues. If not, come back and let us know. 

[beverlyf54477030]

@creative explorer , Thank you for responding.  Yes, I tried that as well.  No real change.  Still getting the not responding message.  Not quite as bad, but still happening.  

Thank you!

[creative explorer]

@beverlyf54477030 what exactly have you done in the past: so, I don't repeat myself or others?

[beverlyf54477030]

@creative explorer , I have uninstalled and reinstalled the application more than once.  I have attached screenshots of the settings I changed; security settings, internet down to medium, and in general settings, I changed the online settings.  I believe that is all I have done.  

Thank you!

[AnandSri]

Hello @beverlyf54477030

I hope you are doing well, and we are sorry for the trouble you had.

Thank you for sharing all the details. Please ensure that Windows is updated with the latest build, then create a test user profile with full admin rights, and install Acrobat. Test the performance of Acrobat. If the app is still crashing, please collect the Crash logs and share them with us, along with the details of your OS. Download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Regards,

Anand Sri.

[beverlyf54477030]

Good morning @AnandSri ! 

   I apologize for not responding earlier.  Not sure I understand what you mean about creating a test user profile.  Could you please walk me through that?  

Thank you, 

Beverly

[AnandSri]

Hello @Beverly

I hope you are doing well. Create a new Test User Profile that has full admin rights, and test Acrobat. See this article for the steps: https://adobe.ly/49wicdo

Regards,

Anand Sri.

[beverlyf54477030]

Thank you!