Adobe Acrobat Pro Sign In Button Not Working

[brian_8084]

Hi all,

I am having an issue with the 'Sign In' button on Adobe Acrobat Pro continuous release ver 2024.005.20421 on Windows 10. 

The text of the button changes from black to blue when I hover the mouse cursor over that area, but it does not respond when clicked. If I try to sign in via the help menu there is an 'initializing registration please retry after a minute' message. The same result is encountered on several workstations.

I suspect that the issue is related to blocked URLs as internet access is quite restricted in our environment. 

https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/endpoints.html 

Referring to the above link. *.adobe.com and *.adobelogin.com are already allowed and I can login via web browser.  

Has anyone else encountered this issue?  Are there other URLs to be allowed for the Sign In function to work?

Thanks for your help.

[S. S]

Hi @brian_8084,

Hope you are doing well. Sorry for the trouble.

Have you tried disabling the firewall on your device and then trying again?

Also, please ensure you are on the latest version of the application (2025.001.20432) for the best experience. 

Regards,
Souvik.

[brian_8084]

Issue is resolved by allowing internet access to the following.

Essential Endpoints for Sign-In and Activation:

lm.licenses.adobe.com
resources.licenses.adobe.com
cs.licenses.adobe.com
exception.licenses.adobe.com
pubcerts.licenses.adobe.com
workflow.licenses.adobe.com
auth.services.adobe.com
ims-na1.adobelogin.com
ims-prod06.adobelogin.com
ims-prod07.adobelogin.com
static.adobelogin.com
delegated.adobelogin.com
adobeid.services.adobe.com
adobeid-na1.services.adobe.com
federatedid-na1.services.adobe.com

Allowing these endpoints on ports 80 and 443 will facilitate necessary sign-in and activation processes.