Adobe Acrobat Reader and Acrobat Pro won't open on my computer

[pg22]

I have a MacBook Pro with macOS Catalina Version 10.15.6 currently. Whenever I try to open Adobe Acrobat Reader or Acrobat Pro, the application won't even open. I get an error message saying Acrobat quit unexpectedly. I called Adobe customer support twice and did a screen share where the applications were installed and uninstalled, but nothing will work. I was advised to come to this forum for help.

[Amal. · Accepted solution]

Hi there

We are sorry for the trouble. As described the application is not opening and you get the error 'Acrobat Reader quit unexpectedly'

Please try the troubleshooting steps provided in the help article https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that works for you.

If it still doesn't work, please create a new test user profile or enable the root account in Mac and try using the application there and check.

If it still doesn't work ,

• Uninstall Acrobat using the Acrobat Cleaner tool:-
  https://labs.adobe.com/downloads/acrobatcleaner.html
• Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.
• Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.
• Restart the machine.
• Install Acrobat from the link below:-
  https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html
• Launch Acrobat and Sign in to activate it.

Let us know how it goes

Regards

Amal

[cameron6C1B · Accepted solution]

Same problem here. .pdf wouildn't open in Acrobat Pro. Copied file from server to Downloads (on laptop). Then file opened from both Downloads & server file location. 

[Amal. · Accepted solution]

Hi there

We are sorry for the trouble. As described the application is not opening and you get the error 'Acrobat Reader quit unexpectedly'

Please try the troubleshooting steps provided in the help article https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that works for you.

If it still doesn't work, please create a new test user profile or enable the root account in Mac and try using the application there and check.

If it still doesn't work ,

• Uninstall Acrobat using the Acrobat Cleaner tool:-
  https://labs.adobe.com/downloads/acrobatcleaner.html
• Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.
• Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.
• Restart the machine.
• Install Acrobat from the link below:-
  https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html
• Launch Acrobat and Sign in to activate it.

Let us know how it goes

Regards

Amal

[MCVAV8N]

I'm having the same issue on my mac air. I really need the function oof the adobe pro. Please help!

[Benoit5CCD]

I had the same issue. But i did this and it totally worked for me !

The only thing is you'll loose all preferences and custom settings in all your CC applications.

Thanks Amal

[MCVAV8N]

The cleaner link doesn't work.

[Amal.]

Hi there

We are sorry to hear that. Please use the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and check.

Regards

Amal

[Bel02924 · Accepted solution]

It doesn't let me use Adobe on my Imac it says I'm opening it on Safari on my IMac it says that I'm opening it on an unsupported browser.

[littleplum]

For me, the Photoshop trick didn't work. Restarting my computer didn't work. However, I decided to try opening a different file - and somehow that worked and then I was able to open the other file I was really trying to open.

[cameron6C1B · Accepted solution]

Same problem here. .pdf wouildn't open in Acrobat Pro. Copied file from server to Downloads (on laptop). Then file opened from both Downloads & server file location. 

[id8two]

If you are connecting to your server using Apple File Protocol (afp://servername), this can be a problem. A few years ago, and Acrobat update introduced this issue and it has not been fixed since Adobe (absurdly) does not support opening files from a server. Switching to smb:// to connect will solve this issue for pdfs.