Adobe Acrobat Send File by Email

[dickb36786476]

When using the Send File by Email to Outlook it will add text to the body 

Please find the PDF attached.

Download the free Adobe Acrobat Reader to easily view and add comments to your PDFs.

h t t p s://www.adobe.com/go/reader_download

This is causing the email to open with the attachment as Plain Text, even though Outlook is set to default HTML which we use for our Corporate Signatures.  If I attach a document any other way it is fine, it's only when using Send File by Email inside Adobe that is causing the issue.  This started today.  I can not find any option to not include that message when using Send File by Email.  Suggestions?

[try67]

You can't change how the application works, but you can use a script to attach a file to an email without any pre-written text. This script can even be attached to a button in the menu bar.

For example, this free tool I've developed does just that:

http://try67.blogspot.com/2018/10/acrobat-reader-2019-quick-file-send.html

[dickb36786476]

Try67,

While I am impressed with your fix.  I do not feel that is the proper solution.  Everything was working as it should less than 24 hours ago, and then Adobe decided they needed to put their advertisement in the body of an email.  I feel that it should be looked at by Adobe to not change the email type to Plain Text, it should check Outlook and leave it as Outlook has it set or not be there at all, like before.

[try67]

You can post a feature request to have it changed, here: https://www.adobe.com/products/wishform.html

[Ronald341246825ta5]

I have this exact issue as well.

[IDA28325897xclb]

We are having the same issue. Exactly as you described - everything worked the day before, then boom "Get Adobe" instead of the signature and the email is in plain text with no option to paste company's signature in rich formatting.

Can you please share the version of the reader?

Ours is 2023.008.20421

[Meenakshi Negi]

Hi IDA28325897xclb,

Thank you for reaching out.

Could you please share more details of the issue? A screenshot or screen recording of the steps used to send the email would be helpful. It will help us to replicate the behavior.

Share the OS version on the machine. We will get this checked.

Thanks,

Meenakshi

[dickb36786476]

Open PDF in Acrobat

Click on Send Email

First pop up, which is new since my original post

click on Send Copy then I get the PDF attached to my email, with the body message shown below, and it converts the email to Plain Text even though I have HTML as the default

[dickb36786476]

I forgot to add Windows 10 and Windows 11 Enterprise

[focused_nature157F]

We have the same issue. Have you received an answer to this question, or has Adobe not found a solution yet?

[Alberto_Garcia8975]

I also have the same problem, it didn't happen to me before

[Mark306736158a5i]

Getting the same issue in my Org.

A number of users reporting this sudden, intrusive change.

[Mark306736158a5i]

Found a fix. Install Acrobat Unified - 64-bit Unified App Installer — Acrobat Desktop Windows Deployment (adobe.com)

Key benefits

• A single default install path that simplifies product deployment and management: C:\Program Files\Adobe\Acrobat DC

• 64-bit Acrobat supports both The easy-to-manage Named User Licensing & FRL activation methods.

• Available features are determined by the licensing/activation credential rather than installing two different products. Users with Acrobat rights get those features on sign-in. Other users get Reader.

• Two app installs are no longer required.

• Automatic and managed updates workflows continue unchanged.

The above issue seems to be affecting Acobat Reader.

[Gail37961164lwjs]

This "fix" does not work. It just uninstalls Adobe Reader and replaces it with Adobe Acrobat Pro and wants a service contract.

[Alberto_Garcia8975]

there is no possible solution?

[Alberto_Garcia8975]

This doesn't solve anything mentioned above.