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dickb36786476
dickb36786476
New Participant
December 6, 2023
Answered

Adobe Acrobat Send File by Email

  • December 6, 2023
  • 5 replies
  • 10145 views

When using the Send File by Email to Outlook it will add text to the body 

Please find the PDF attached.

 

Download the free Adobe Acrobat Reader to easily view and add comments to your PDFs.

h t t p s://www.adobe.com/go/reader_download

 

This is causing the email to open with the attachment as Plain Text, even though Outlook is set to default HTML which we use for our Corporate Signatures.  If I attach a document any other way it is fine, it's only when using Send File by Email inside Adobe that is causing the issue.  This started today.  I can not find any option to not include that message when using Send File by Email.  Suggestions?

    Correct answer jonathanc39589404

    Confirmed this does work.  Add this to you registry for Adobe Acrobat Reader users with a value of 0 on the Dword.

    'HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown' and then adding the DWORD: bSendMailShareRedirection  Value = 0

    5 replies

    J
    jonas_8559
    New Participant
    January 16, 2025

    This is still an issue. Have anyone found a solution?

    jonathanc39589404
    jonathanc39589404
    New Participant
    May 16, 2025

    Its strange but someone just came to me Wednesday saying this was happenign and it did not the day before.  I find it very odd that their version of Adobe Reader didn't update until just recently to this intrusive version putting plain text in the email.

    M
    Mark306736158a5i
    New Participant
    December 18, 2023

    Getting the same issue in my Org.

     

    A number of users reporting this sudden, intrusive change.

      M
      Mark306736158a5i
      New Participant
      December 19, 2023

      Found a fix. Install Acrobat Unified - 64-bit Unified App Installer — Acrobat Desktop Windows Deployment (adobe.com)

      Key benefits

      • A single default install path that simplifies product deployment and management: C:\Program Files\Adobe\Acrobat DC

      • 64-bit Acrobat supports both The easy-to-manage Named User Licensing & FRL activation methods.

      • Available features are determined by the licensing/activation credential rather than installing two different products. Users with Acrobat rights get those features on sign-in. Other users get Reader.

      • Two app installs are no longer required.

      • Automatic and managed updates workflows continue unchanged.

       

       

      The above issue seems to be affecting Acobat Reader.

      G
      Gail37961164lwjs
      New Participant
      June 10, 2024

      This "fix" does not work. It just uninstalls Adobe Reader and replaces it with Adobe Acrobat Pro and wants a service contract.

        I
        IDA28325897xclb
        New Participant
        December 13, 2023

        We are having the same issue. Exactly as you described - everything worked the day before, then boom "Get Adobe" instead of the signature and the email is in plain text with no option to paste company's signature in rich formatting.

         

        Can you please share the version of the reader?

        Ours is 2023.008.20421

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          December 13, 2023

          Hi IDA28325897xclb,

           

          Thank you for reaching out.

           

          Could you please share more details of the issue? A screenshot or screen recording of the steps used to send the email would be helpful. It will help us to replicate the behavior.

          Share the OS version on the machine. We will get this checked.

           

          Thanks,

          Meenakshi

           

           

            dickb36786476
            dickb36786476Author
            New Participant
            December 19, 2023

             

            Open PDF in Acrobat

            Click on Send Email

            First pop up, which is new since my original post

            click on Send Copy then I get the PDF attached to my email, with the body message shown below, and it converts the email to Plain Text even though I have HTML as the default

             

            R
            Ronald341246825ta5
            New Participant
            December 7, 2023

            I have this exact issue as well.

              try67
              try67
              Community Expert
              December 6, 2023

              You can't change how the application works, but you can use a script to attach a file to an email without any pre-written text. This script can even be attached to a button in the menu bar.

              For example, this free tool I've developed does just that:

              http://try67.blogspot.com/2018/10/acrobat-reader-2019-quick-file-send.html

               

              dickb36786476
              dickb36786476Author
              New Participant
              December 6, 2023

              Try67,

              While I am impressed with your fix.  I do not feel that is the proper solution.  Everything was working as it should less than 24 hours ago, and then Adobe decided they needed to put their advertisement in the body of an email.  I feel that it should be looked at by Adobe to not change the email type to Plain Text, it should check Outlook and leave it as Outlook has it set or not be there at all, like before.

                try67
                try67
                Community Expert
                December 7, 2023

                You can post a feature request to have it changed, here: https://www.adobe.com/products/wishform.html

                 

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