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Adobe Acrobat Standard and Adobe Reader

New Here ,
Sep 11, 2024 Sep 11, 2024

In the past year i have started bumping into all sort of issues with Adobe products. Most notably their functionality on Windows Servers, which it is clear to see that the servers compatibility was an afterthought when they designed these softwares. 

 

It initially started with Adobe automatically upgrading Adobe Reader to Adobe Acrobat without user intervention and with no way to stop it. This affected some of our servers and clients.

On other places, it then continued with Adobe Reader automatically upgrading itself to Adobe Acrobat if a user logged in with an licenced Adobe ID. I fixed this by hiding the Sign in button.

 

At one point I was able to counter the above, just for another problem to come up .

Adobe Acrobat even though logged in with an ID licenced for Adobe Acrobat Standard will refuse to let the user use the product. It thinks the user had access to Pro, so downloads Pro in place of Acrobat Standard and then finds out that they don't have Pro access, but by then the software is Adobe Acrobat Pro and won't downgrade.

 

After following some steps provided in a document by the support department (which is absolutely horrendous) i was able to make it downgrade properly to only find out that now, you can't install Adobe Reader anymore which is vital on a Windows Server because not all users are licenced. Whilst the client may have access to an Adobe Acrobat Standard license, we (the administrator) do not.

Was anyone ever able to fix all these problems and future proof the setup?

 

 

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Community Expert ,
Sep 11, 2024 Sep 11, 2024

are you the admin of a teams or enterprise subscription?

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New Here ,
Sep 11, 2024 Sep 11, 2024

We are the admin of the servers (roughly 300) which is mainly for supporting our own Software.

We are not an adobe reseller so we do not get involved in client's licences and those are managed by the client's themselves.

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Community Expert ,
Sep 11, 2024 Sep 11, 2024

so, you have no license/no agreement with adobe?

 

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New Here ,
Sep 11, 2024 Sep 11, 2024

No. Only the clients have licences. This is usually Adobe Acrobat Standard (for E-Sign purposes).

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Community Expert ,
Sep 11, 2024 Sep 11, 2024

ok.

 

i have no idea how that works.  you may (or may not), get help via the acrobat forum so i'm going to move your post there.

 

<moved from download&install>

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New Here ,
Sep 11, 2024 Sep 11, 2024

I believe it was in the correct place but fine. I am getting the attached error when i'm trying to install reader even though Adobe reader is not installed as i have run the Cleaner app.

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Community Expert ,
Sep 11, 2024 Sep 11, 2024

if you want your message moved back, let me know.

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New Here ,
Sep 11, 2024 Sep 11, 2024
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Not particularly fussed which section the message is in as long as someone might be able to point me in the right direction towards being able to install Adobe Acrobat Standard and Adobe Reader on the same server machine. As mentioned in the main post , i've been butting heads with some form of this issue for nearly a year.

It really has to be possible as not all users will have/need licences. Most of our clients have 1 or 2 team members that do E-Sign's while the rest don't, but still need to be able to view PDF's and i'd rather have them view them in Adobe Reader rather than chrome.

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