Skip to main content
Participating Frequently
September 11, 2024
Question

Adobe Acrobat Standard and Adobe Reader

  • September 11, 2024
  • 2 replies
  • 2137 views

In the past year i have started bumping into all sort of issues with Adobe products. Most notably their functionality on Windows Servers, which it is clear to see that the servers compatibility was an afterthought when they designed these softwares. 

 

It initially started with Adobe automatically upgrading Adobe Reader to Adobe Acrobat without user intervention and with no way to stop it. This affected some of our servers and clients.

On other places, it then continued with Adobe Reader automatically upgrading itself to Adobe Acrobat if a user logged in with an licenced Adobe ID. I fixed this by hiding the Sign in button.

 

At one point I was able to counter the above, just for another problem to come up .

Adobe Acrobat even though logged in with an ID licenced for Adobe Acrobat Standard will refuse to let the user use the product. It thinks the user had access to Pro, so downloads Pro in place of Acrobat Standard and then finds out that they don't have Pro access, but by then the software is Adobe Acrobat Pro and won't downgrade.

 

After following some steps provided in a document by the support department (which is absolutely horrendous) i was able to make it downgrade properly to only find out that now, you can't install Adobe Reader anymore which is vital on a Windows Server because not all users are licenced. Whilst the client may have access to an Adobe Acrobat Standard license, we (the administrator) do not.

Was anyone ever able to fix all these problems and future proof the setup?

 

 

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
September 11, 2024

so, you have no license/no agreement with adobe?

 

Participating Frequently
September 11, 2024

No. Only the clients have licences. This is usually Adobe Acrobat Standard (for E-Sign purposes).

kglad
Community Expert
Community Expert
September 11, 2024

ok.

 

i have no idea how that works.  you may (or may not), get help via the acrobat forum so i'm going to move your post there.

 

<moved from download&install>

kglad
Community Expert
Community Expert
September 11, 2024

are you the admin of a teams or enterprise subscription?

Participating Frequently
September 11, 2024

We are the admin of the servers (roughly 300) which is mainly for supporting our own Software.

We are not an adobe reseller so we do not get involved in client's licences and those are managed by the client's themselves.