adobe acrobat stuck in certified mode

[Marijke5FDB]

I installed Acrobat as a part of Creative Cloud on me new laptop (Windows 11).
Whatever I do, Acrobat stays in the certified mode. My not-certified plugins (working oké on my former laptop (Windows10)) don't show. How can this problem be resolved?

[Amal.]

Hi @Marijke5FDB 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20282 (Win) or 22.3.20281 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal