Adobe Acrobat will not open

[kateb40503212]

Hi,

I have been trying to open Acrobat which at the end of last year just stopped opening.

I uninstalled and reinstalled however I get a pop up window every time saying...

"your application install seems to be damaged, please reinstall the application".

I have done all updates, shut down the computer and restarted it. Attempted again to uninstall and reinstall Adobe Acrobat and still the same messages pops up.

What can you suggest.

Thanks.

[Adorobat]

Hi kateb,

Qs per the description above you are getting an error that the application install seems to be damaged, reinstall the application, Is that correct?

please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs   Reboot the machine and install Acrobat from Download Pro or Standard versions of Acrobat DC | Non-subscription

You may also refer to the following forum threads discussing the similar issue:

Application install seems to be damaged

Your application install seems to be damaged, Please reinstall the application.

Let us know if you need any help.

Shivam

[kateb40503212]

Hi Shivam,

I appreciate your advice on resolving my troubles with opening and uninstalling and installing again the adobe acrobat.

Unfortunately none of the suggestions made resolved the issue.

I called adobe help as suggested after my last attempt to reinstall and I was on hold for quite literally 3 hours before I left work and hung up. See photo attached. This is quite unacceptable.

I hope to get this matter resolved tomorrow and would appreciate better service to do so. I am patient, but 3 hours on hold without a call back option isn’t good service.

Thank you for trying with suggestions received even though unsuccessful.

Kate

Get Outlook for iOS<https://aka.ms/o0ukef>

[Adorobat · Accepted solution]

Hi Kate,

Could you try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall Acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Then download and install Acrobat from here and check: Download and install Acrobat DC subscription

Let us know how it goes.

Shivam

[JohnnyDao]

We don't have a subscribtion Service.   Adobe seem broken this time from microsoft patches?  do you have a fix for Adobe Acrobat 2020 classic?

[Meenakshi Negi]

Hi JohnnyDao,

Thank you for reaching out.

Could you please share more information about the issue you are experiencing?

Share the MS update currently installed on the machine.

There was an issue reported after the recent MS update. Information will help us to investigate the issue.

Thanks,

Meenakshi

[JohnnyDao]

Faulting application name: Acrobat.exe, version: 20.5.30467.10467, time stamp: 0x64246538
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x82e37c8e
Faulting process id: 0x3ea4
Faulting application start time: 0x01d9ab82accd0fa4
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\Acrobat.exe
Faulting module path: unknown
Report Id: 74c39600-7d34-4646-a0b0-b04bd7a3f8c4
Faulting package full name: 
Faulting package-relative application ID:

[JohnnyDao]

would've been the packages that was pushed out in June.   adobe was working prior 

[JohnnyDao]

[JohnnyDao]

***updates***

removed update packages pushed out by intune and paused windows updates rings I had configure to mitigate the issues.   Adobe is working now but please investigate why the above packages break adobe.

thanks