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Adobe Acrobat X Pro "not responding" when try to select a scanner for creating a PDF --

New Here ,
Jul 02, 2018 Jul 02, 2018

I am working with the desktop application Adobe Acrobat X Pro, which was installed via a CD-disk.  I utilize the program, mostly, for creating PDF documents, in utilizing the "create a PDF from scanner" option.  In which case, I scan documents into the program via a Fujitsu fi-6670 scanner.  The Adobe product was running incredibly slow and, last week, crashing each time that I tried to save my PDF files.  Thus, I tried to both "repair" and "reinstall" the application via the original CD.  Further, I attempted to clear all cache from the application as I read that these things might help me to reach a solution.  Though, I now am not able to re-connect to my Fujitsu scanner, thus do not know whether or not the problems with Adobe are truly solved.  In fact, I am able to open Adobe easily and click on "create a PDF from scanner."  Then, it brings up a message which states "Multiple scanner drivers detected.  Please choose a scanner."  At that point, I click "ok" and it brings up the Configure Presets window in which I am suppose to connect to my Fujitsu scanner.  Though, each time I click on the Fujitsu option, my Adobe program stops responding and I must close the program entirely.  The weird thing is that my scanner works perfectly fine in another application and Adobe does not stop responding if I choose one of the other scanner drivers (even though, there is no related scanner connected to my computer for these).  If someone understands my problem, please let me know what I might be able to do to fix this.  I truly need this program from my job and it has been a very frustrating ride thus far.  Thank you for anticipated responses/assistance.  I hope to resolve my issues ASAP.AcrobatCreating PDFs

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Community Expert ,
Jul 02, 2018 Jul 02, 2018

What's your version of Windows?

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New Here ,
Jul 02, 2018 Jul 02, 2018
LATEST

Windows 7

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