Adobe Acrobate opens browser when rotating group

Report · Sep 23, 2025

Windows 11 Home O.S. Build 26100.6584

Acrobate Standard User

Not sure if there was an update but i have had to delete the Adobe Acrobat and redownload becasue I coud not sign in. I was able to sign in however everytime a tried to rotate pages in the thumbnail window another window pops up telling me I have to upgrade to pro. The rotate function is a feature for standard users. So i signed out and signed BACK in and now the upgrade window does not pop up. Now however when I try to rotate a group of pages in the thumbnail window it opens a browser window in chrome. I have uncheck "show inline storage when opening files" "show online storage when saving files", in the prefrences in the windows application and deleted the Adobe chrome extension and even gone so far as to block pop-ups. None of that works. Any suggestions would be greatly appreciated.

Report · Sep 23, 2025

and NOW the application is asking me to upgrade to pro just to rotate a document in the thumbnail window........... I miss the good old days when Adobe pdf was simple and easy to use. To many features and uses way to much memory now

Report · Sep 23, 2025

but can rotate in "Organize Pages" from the browser... I think the best route is to CANCEL & DELETE this overpriced garbage

Report · Sep 23, 2025

Hi happy_dynamism1860,

Thank you for reaching out, and sorry about the trouble caused.

Please ensure that you have installed the correct application. Try reinstalling the application using the steps suggested below:

- Remove the application and run the cleaner tool (https://adobe.ly/4pBsbp3).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4nj0pfB.

Let us know if you still get the same message.

Thanks,

Meenakshi