Adobe crashes while using Organize pages

[eli_2979]

All of my company's Acrobat keeps crashing while trying to extract, insert or delete pages using the Organize pages tool.

The files are being made accessible and are still undergoing changes, thus the need to organize pages.

It replicates on each computer used in our company. Can't upload the file due to security issues.

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

[eli_2979]

2025.001.20531
Windows 11

[Meenakshi Negi]

Hi eli_2979,

Thank you for reaching out, and sorry about the trouble.

Please try the troubleshooting steps suggested here: https://adobe.ly/4n41Yhu. If the issue still occurs, collect the crash logs (https://adobe.ly/4n8pqKM) and share the log ID with us. We will get it checked.

Try creating a test file and checking if you experience the same behavior with it. This is just to confirm if this is related to the file. 

Let us know how it goes.

Thanks,

Meenakshi 

[eli_2979]

Hey thank you,
The ID is d0ba74e0-63ef-4bfa-9678-b7814e7a2521

[Meenakshi Negi]

Hi eli_2979,

Thank you for the log ID. We will share it with the team to get checked.

We will let you know once we have more information.

Thanks,

Meenakshi

[jae_9460]

Hello,

I'm experiencing the same issues with this version on Windows 11. I've tried various troubleshooting steps, but nothing has worked so far. Has there been a fix for this problem?
Thank you in advance for your help.

[jae_9460]

Hi- following up on this. This has been a continuous problem for both me and my team. 

[S. S]

Hi @jae_9460,

Hope you are doing well. Sorry to hear about your experience.

We are live with a new update, which has several stability and performance enhancements.

Please update the app to the latest version (2025.001.20577) and let us know if the issue is fixed.

To do so, go to Menu > Help > Check for Updates.

Let us know how it goes.

Regards,
Souvik.

[jae_9460]

Hello! I have been using the latest version of the app, and the problem persists. We've been experiencing the same problems for months now and are having a hard time getting our work done. 

[S. S]

Hi @jae_9460,

Thanks for reporting this, and sorry for the continued bad experience with using the Organize Page tool on Acrobat.

If you still see the issue, could you share a fresh set of Log IDs with us on the latest version of Acrobat? 

The current version of Acrobat should show the application version number as 2025.001.20630 (https://adobe.ly/4fJcN5j)

The instructions to help you generate a Log ID is already shared above by Meenakshi.

Look forward to hearing from you.

Regards,
Souvik.

[Tariq Ahmad]

Hi @eli_2979 @jae_9460 ,

I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine. 

Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. Several updates have been released since, with some changes in this area. 

If the issue is still reproducible, kindly help us with diagnostic and crash logs:

Diagnostic logs:

Run the Adobe Diagnostic Utility

1. Download the utility from this link: https://adobe.ly/4nqkAbE
2. Open the tool and click Start Diagnostics.
3. Ensure Advanced Logging is enabled.
4. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window).
5. Once the issue occurs, return to the utility and click Stop Monitoring.
6. Copy the Log ID shown and share it with us here.

Crash logs:

Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs:

• Instructions: https://adobe.ly/44afCIz
• Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.

Both types of logs are required. 

Best regards,
Tariq | Adobe Community Team | Meet Acrobat Studio