Adobe crashes while using Organize pages

[eli_2979]

All of my company's Acrobat keeps crashing while trying to extract, insert or delete pages using the Organize pages tool.

The files are being made accessible and are still undergoing changes, thus the need to organize pages.

It replicates on each computer used in our company. Can't upload the file due to security issues.

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

[eli_2979]

2025.001.20531
Windows 11

[Meenakshi Negi]

Hi eli_2979,

Thank you for reaching out, and sorry about the trouble.

Please try the troubleshooting steps suggested here: https://adobe.ly/4n41Yhu. If the issue still occurs, collect the crash logs (https://adobe.ly/4n8pqKM) and share the log ID with us. We will get it checked.

Try creating a test file and checking if you experience the same behavior with it. This is just to confirm if this is related to the file. 

Let us know how it goes.

Thanks,

Meenakshi 

[eli_2979]

Hey thank you,
The ID is d0ba74e0-63ef-4bfa-9678-b7814e7a2521

[Meenakshi Negi]

Hi eli_2979,

Thank you for the log ID. We will share it with the team to get checked.

We will let you know once we have more information.

Thanks,

Meenakshi

[jae_9460]

Hello,

I'm experiencing the same issues with this version on Windows 11. I've tried various troubleshooting steps, but nothing has worked so far. Has there been a fix for this problem?
Thank you in advance for your help.