Adobe Crashing on login

[Luke_Crossley0383]

Good Afternoon,

Adobe started crashing (I have not used it recently) when I login on the desktop application.

The error states

adobe_licensing_wf_acro.exe - application error

The instruction at 0x00004ff942954AA0 referenced memory at 0x0000000000000001B60. The memory could not be read.

My troubleshooting steps so far:

1. Uninstall all adobe products, restart and then install only adobe. Crash

2. Repaired after another restart. Crash

3.  Manually deleted all adobe files (I could not delete all only some because I was not allowed)

4. Used windows uninstall tool, uninstalled adobe and deleted all files in program files and program files x86.

5. Restarted, installed adobe - crash again and cry.

The crash happens only when I attempt to login to the software, I can open PDFs with no issues.

I have the crash logs (.dmp) and registry "windows error reporting" files but cannot post them here.

[Luke_Crossley0383]

I also ran the support crash tool here in the support ID: 85e4acf4-9f24-44b5-8d86-35617dfd69a1

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please restart the app and your machine once. Then, run the Acrobat Cleaner Tool to remove any corrupt or conflicting application files. After that, restart your machine again. Finally, download and install Acrobat, and sign in using your Adobe account email ID to activate your license or subscription.

If the issue persists, please collect a fresh log files after the above steps, and share the logs here in this thread. 

I hope this helps.

Thanks,

Anand Sri.