Adobe DC Crashes when started up

[KeyserSozeCO]

Hello.

Adobe DC crashes seconds after running the program (not even opening a file). No error message, no "ghosting"... just as if I hit the "x" to close the program.

I checked the license and I'm licensed for it.

I've uninstalled it, restarted computer, and installed it again (from the Adobe Document Cloud while being logged in to my account).

I ran sfc, no integrity violations.

This is an office and only one user is experiencing this problem so it can't be the firewall preventing communication to the Adobe Cloud/servers for licensing.

I also created a dump file but I don't see any ways to attach it here in this forum. Would be happy to provide.

Please help, Adobe. Thank you.

[Meenakshi Negi · Accepted solution]

Hi KeyserSozeCO,

Sorry to hear that you experiencing the crash issue.

Please try once the troubleshooting steps mentioned in the help document provided below:

For Windows Resolve Acrobat DC intermittent crashes on Windows

For Mac Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Make sure that the application is updated to the latest version. You may refer to this link Release Notes | Adobe Acrobat, Reader to check the latest updates available.

If the issue still persists, let us know the details as asked below:

- Current application version

- OS installed on the machine

- Troubleshooting steps already used

- Crash logs file (you can use the Process monitor tool Download Acrobat and Reader Process Monitor Tool - Adobe Labs )

To share the crash log file refer to the steps mentioned here How to share a file using Adobe Document Cloud

Let us know if you need any help.

Regards,

Meenakshi