Adobe DC Crashes while Scanning

[KellenbergIT]

I have Adobe Acrobat Pro DC Version 2015.023.20070 and while scanning a document the application crashes.  I've done a repair installation which hasn't helped.  The error in the even log is:

Faulting application name: Acrobat.exe, version: 15.23.20070.19033, time stamp: 0x58a746a2

Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x58256ca0

Exception code: 0xc0000374

Fault offset: 0x000d9d11

Faulting process id: 0x2170

Faulting application start time: 0x01d299ab74167472

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 5daaaf24-2a25-4da8-9ac7-9d67cbc71d02

Faulting package full name:

Faulting package-relative application ID:

The scanner is an Epson GT-S80 and up until this point I've had no problems with the scanner or the software.

[Tariq Ahmad]

Hi KellenbergIT,

Sorry for the inconvenience.

Is the crash only happening while scanning? Have you tried to check if the vendor of your scanner has any updated drivers for scanner?

Also, you may use this process monitor tool to collect process dump: Download Acrobat and Reader Process Monitor Tool - Adobe Labs

You may upload the log files to GoogleDrive or AdobeSend or DropBox and share the link with us.

-Tariq Dar.

[risharmaAdobe]

Hi kellenberg,

Please share:

1) Acrobat version

2) Scanner details

3) Scan settings used

4) Crash dump

5) Is the scanner working fine with other applications?

Is the scan crash reproducible?

Please try with latest Download Adobe Acrobat free trial | Acrobat Pro DC andl let us know.

To create logs please follow these steps.

1.            Retry the scenario where Acrobat crashes

2.            Do not close the pop-up when Acrobat crash

3.            Open Task manager

4.            Right click on “Acrobat.exe *32” process and select ‘Create Dump file’

5.            It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs

created). You can also check this under

a.            Open Run process (Win+R)

b.            Type %temp%

c.             Logs file will be available here with name Acrobat.DMP

Steps to share the file using Adobe send

Share the file using https://cloud.acrobat.com/send

a.            Open this link

b.            Click on “Select files to Send”

c.             Click link "Select file from my computer" and Select the file

d.            Click on Create link

e.            Share this link

Thanks

Rishabh