Adobe Distiller - error 5 access denied

[zobeca73325061]

Our users on RDS are getting this error randomly throughout the day. The suggested fixes to ensure access to the %temp% dir have been tried, but Distiller should already have access to that location. We have upgraded Acrobat to the latest version and uninstalled Adobe Reader. The issue persists, and the error just randomly appears throughout the day for all users, whether doing something Adobe related or not. Curiously, it does not appear to be affecting the functionality of Acrobat or printing.

Does anyone have any ideas on where to look next?

[AnandSri]

Hello @zobeca73325061!

I hope you are doing well, and thanks for reaching out. 

We have reported this issue to the product team, and they are currently working on a fix that will be available soon. I will send you additional information to the email address you used to log in to the community. Please check your email and provide the requested information.

Thanks for your time and cooperation on this.

Regards,

Anand Sri.

[BRIANTPS501]

We are having a similar issue with a user here, but they get the error randomly when trying to print to PDF.  The device locks up and they have to Ctrl+Alt+Delete and kill the Acrobat task to continue using the computer.

[AnandSri]

Hello @BRIANTPS501!

I hope you are doing well, and thanks for reaching out.

I will share additional information on your current email address, which you have used to log in to the community. Please check the details and provide the requested information.

Thanks for your cooperation.

Regards,

Anand Sri.

[BRIANTPS501]

@AnandSri I still haven't recieved an email

[AnandSri]

@BRIANTPS501!

I have forwarded the email to you and sent the details via private/direct message on the community. Please check your email.

Thanks,

Anand Sri.

[BRIANTPS501]

I never got the email, however, I went into Admin Console and my user with the issue was assigned the applications but not to our all-app user group anymore.  I added him back into the user group and that has got him going.  He was previously in the group so we aren't sure what caused him to be removed.  He will let me know if the issue happens again, but at this point he is working.

[BRIANTPS501]

@AnandSri issue is reoccuring today with the same user. Still have not got your email like the others here, can you just post the information you are requesting and give us an email to send the information to?  It seems this is an issue for many people.

[encryptitall_8601]

@AnandSri 

Same issue here happening for clients at multiple offices.

[Zouglou_2636]

Hello @AnandSri, thank you for your efforts.

I also have the same problem with my users.
They have the pop-up Unable to create the temporary folder. Error:5 - acces is denied.

Even when they are given full admin access to the workstation, the error message still appears.

Could you please share the solution with me also.

Thank you

 

[AnandSri]

Hello @Zouglou_2636!

I hope you are doing well, and thanks for reaching out. Sharing the information over the email that you have used to log in to the community, please check and share the requested details.

Thanks,

Anand Sri.

[Zouglou_2636]

Hey @AnandSri  I haven't received anything by e-mail yet.
Thanks

[AnandSri]

Hello @Zouglou_2636!

Have shared the details again over email and private/direct message, please check.

Thanks,

Anand Sri.

[JamesM_FM]

We are also having this same issue.  Could you share the resolution results with me as well or post them here?  Thanks!

[Joey36080728xnm4]

We too are having this issue, let me know if there is a fix for it yet. 

[AnandSri]

Hi All!

I tried sending the email, but got the error message that it was not able to send it due to the restrictions on attachments and the recipient's restrictions. I will share additional information via email as a text.

Thanks for your cooperation on this.

Regards,

Anand Sri.

[encryptitall_8601]

@AnandSri Hey there, just reaching out to get more information about how to resolve this issue. Thanks

[BRIANTPS501]

According to this post it appears to be known about by the Adobe engineering team and they have collected logs from other customers already........

https://community.adobe.com/t5/acrobat-discussions/distiller-error-after/td-p/15318992

[AnandSri]

Hi All,

The product team is working on a fix that will be included in an upcoming update soon.

Thanks for your cooperation and time.

Regards,

Anand Sri.

[BRIANTPS501]

@AnandSri is there a timeline on this update or any available workarounds for this?

[Denz29129563lr34]

Hi there, glad to hear Adobe is aware of this issue as it's now affecting my end users. Can I be kept in the loop on this issue so that I can remain aware on when a resolution has been pushed out to us clients?

Thanks

[theebiiha_2686]

Hello Anand Sri,

I have the same issue and would like to ask if you could send me an email about the resolution.
Thank you!

[AnandSri]

Hi All,

I have sent you an email with additional details to the email ID you used to log in to the community. Please check your email and share the requested information.

Thanks,

Anand Sri.

[Laura317119071ppc]

Hello there. Can you share the resolution?

[AnandSri]

Hello @Laura317119071ppc

I have sent you a message on the community with additional details to the email ID you used to log in to the community. Please check and share the requested information.

Thanks,

Anand Sri.