Adobe keeps opening after using quick print

[Linda McKay]

Adobe keeps opening, after using the quick print option. I'm not sure if there is a setting change or even a bug, after an update that was completed last Friday. Last week Adobe was working fine.

Any help would be greatly apprectiated

[S. S]

Hi @Linda McKay,

Hope you are doing well. Sorry for the trouble.

It would be interesting to understand the workflow you are using for further investigation.

Are you using the Adobe PDF printer or a physical printer for your use case? If using an Adobe PDF printer, it will open Acrobat by design.

If using a physical printer, it shouldn't be the case. 

Please share a screen recording of the entire workflow for better understanding.

Regards,
Souvik.

[Linda McKay]

When the pdf document comes into outlook, I right click on the attachment and click quick print, then it prints and I use this same way to save this document, using save as. Before I can click save as, it is actually opening the adobe program up. Just frustrating. I don’t know how to share a screen recording, I’m sorry

[S. S]

Hi @Linda McKay,

Hope you are doing well. Sorry for the delayed response.

Do you still see the issue? We are live with a new update (2025.001.20577).

Would you mind updating the app to the latest version and letting us know if the issue is fixed?

To do so, go to Menu > Help > Check for Updates.

Regards,
Souvik.

[ReinerGirl]

I am also having the same issue. Its super annoying and I also checked for updates and nothing. 

[active_power6204]

Having the same issue.  I have done alll steps and I have uninstalled and reinstalled and it is still doing it.  This is sups frustating as I do so much quick print and it still keeps coming up.  Adobe get your SH.... together and fix this.  What the hell are we paying for..........

[S. S]

Hi @Dreamy_Serenade6204,

Hope you are doing well. 

We are live with a new update (25.1.20937) which has multiple performance and stability enhancements 

Would you mind updating the app to the latest version and letting us know if it works for you?

To do so, go to Menu > Help > Check for Updates.

Let us know how it goes.

Regards,
Souvik.