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Adobe no longer see's hardware token Digital ID in macOS Catalina

New Here ,
Dec 03, 2019 Dec 03, 2019

I recently upgraded my Mac to Catalina and Adobe Acrobat is no longer seeing my US military CAC digital certificate connected through a USB smart card reader.  The certificates populate in keychain and work flawlessly in safari and chrome web browsers, but for some reason, Acrobat can't see the certs in the new OS, thus preventing me from digitally signing forms. Looking for tips to resolve. 

 

I'm using Acrobat Pro DC 2015 release, build version 15.6.30504.352990

TOPICS
General troubleshooting , Security digital signatures and esignatures
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1 ACCEPTED SOLUTION
New Here ,
Feb 05, 2021 Feb 05, 2021
LATEST

This is actually the fix, 

 

for catalina and big sur

 

How To Sign a PDF Using Adobe 

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Community Expert ,
Dec 04, 2019 Dec 04, 2019

Hi,

 

if you've recently upgraded see here: https://militarycac.com/macuninstall.htm

 

 

If you also need to uninstall and reinstall go here: https://helpx.adobe.com/download-install/kb/acrobat-2015-downloads.html

 

Check also in your macOS if security settings have changed for your mac extensions; enable/disable accordingly to see if this also help as a workaround.

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New Here ,
Feb 05, 2021 Feb 05, 2021
LATEST

This is actually the fix, 

 

for catalina and big sur

 

How To Sign a PDF Using Adobe 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines