Adobe PDF is crashing abruptly all the time

[vikasw]

Hi Experts,

Well, I am experiencing a weird problem as in Adobe Acrobat 2022 is not showing up all the menu options of Tools. Due to which I am not able to perform some of the basic tasks such as adding comments or sending PDFs for shared review.

To fix the issue, I performed many things as such:

-Reinstallation of Adobe Acrobat

-Created my profile again and reinstalled all the required apps

But none of these things have helped me in any way. It is very frustrating to say there is no workaround.

Thanks, Vikas

[Dave__M]

Vikas,

Can you give us as many details as you can about your situation?  What is your operating system? Is there a chance that you are opening Reader instead of Acrobat Pro?  They look very similar at first glance.  If your default PDF handler is NOT Acrobat Pro, it can open your PFDs in a different app.

Dave

[vikasw]

Hi Dave,

Thanks for writing to me.

Here is the info furnished for you:

OS : Windows 11 Enterprise

I am facing this issue with Acrobat DC Pro.

I indeed tried recreating my profile again and it worked for a brief time but the problem is recurring now.

Thanks, Vikas

[Amal.]

Hi @vikasw 

Hope you are doing well and sorry to hear that.

++ Adding to the discussion

Please share a screenshot or a small video recording of the issue for a better understanding.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[vikasw]

Thanks for the suggestions. But I tried both the options:

Repair Adobe  but it did not resolve the issue.

Created my profile again and installed the Adobe Acrobat Pro again. But the issue is still the same as I cannot see the options available under Tools and other menu options. In fact, it crashes abruptly and it does not show all the menu options. Not sure if I s'd be fixing some of the services or entries in the registry.

[Dave__M]

Thanks for posting the screenshot.  Does this occur with every PDF you open in Acrobat, or does just one particular file behave like this?

Dave

[vikasw]

Yes, Dave. It is consistently not working with each and every PDF. In fact, I checked the services related to Adobe and they seem to be working and running:

Adobe Acrobat Update Service

AdobeUpdateService

I've restarted these services a couple of times. Also, I am using Adobe Acrobat 2023 enterprise edition, installed using Creative Cloud.

Thanks. Vikas

[Amal.]

Hi @vikasw 

We are sorry to keep you waiting.

This issue is reported to our engineering team and being worked upon.

The fix will be available with the future release.

Regards

Amal

[vikasw]

Thanks for your intent on resolving the issue. However, I am keen if you feel we should connect over a call to understand the issue and with a plausible solution, it would be highly appreciated.

I really do not understand when you said the fix will be available for the future release.

Apart from creating a new profile in my system, I have done all the possible ways to fixt the issue. The only solution left is now to reimage the operating system but I am sure that would also not resolve the issue.

I sincerely hope and request for a speedy resolution to this issue as it is literally hampering my work.

Thanks, Vikas