Adobe PDF 'printer' no longer found Windows 10/11

[Anthony G Tech Precision]

This one is an odd one that I havent been able to solve.

I have a user, and also myself, that has noticed that the Adobe PDF printer is no longer isntalled on the computer.

Adobe Acrobat DC (Free edition) is up to date on both computers.

I have attempted fixes from the following instructions:

https://helpx.adobe.com/au/acrobat/kb/add-pdf-printer-manually.html

This one I could not find any ports at all for Adobe to manually add the printer back at all so this was no help on both computers.

https://helpx.adobe.com/acrobat/kb/unable-to-install-pdf-printer-certificate-revoked-port-unknown.ht...

Didnt get these errors but this one was a common solution for many of the threads that I found on this topic.

I got some partial success From Step 2 onwards for this set of instructions, Step 1 there was absolutily no references for Adobe PDF Converter at all nor any drivers for the 'printer' at all with again no ports listed for Adobe at all, I have gotten the Printer to install again and it shows up in the list once more however, when it is used to Print to a PDF nothing happens. I click print and it shows up in the print queue and the save screen shows up I select a location and click save and then there is nothing.

No file is created no error message at all nothing.

My computer is running Windows 11 Pro 21H2 Build 22000.652 and the end users computer is running Windows 10 Pro 21H2 Build 19044.

Anyone seen this issue at all and know of a way to actually fix this so that the user can use the Adobe PDF printer once more?

Thanks in advance.

Need any other info let me know.

[Bevi Chagnon - PubCom.com · Accepted solution]

Adobe Acrobat DC (Free edition) is up to date on both computers.

By @Anthony G Tech Precision

By free, do you mean you installed Acrobat Reader?

It's the only version of Acrobat that is free and it does not install the PDF Writer virtual printer.  You can print to your desktop printer or the one down the hall at the office, but you can't print-to-PDF with the PDF virtual printer.

The Standard and Pro versions of Acrobat are not free and do install the PDF virtual printer.

If it's necessary for you to print to PDF, then upgrade to Acrobat Standard or Pro.

[Anthony G Tech Precision]

Hi Bevi,

Thanks for this information.

I always thoguht that the PDF Virtual Printer from Adobe was also installed with the Reader version of Acrobat the more you learn.

Anthony G

[Bevi Chagnon - PubCom.com]

You know the saying...you get what you pay for <grin>.