Adobe PDF printer, Preferences

[DZastoupil]

I have 6 users, all with Windows 10 Pro 64 bit, and Adobe Pro DC 2021.001.20155.  They sometimes have to print out a document to the "Adobe PDF" printer.  Under the printing preferences, they can choose Color or Black and White.  Color being the default.

When they use the Adobe PDF printer, 95+ percent of the time, they'd like to use Black and White.  But for some reason it keeps defaulting back to Color.

They don't have admin rights to their workstation, and giving them admin rights isn't an option.  But I've gone in as admin and tried setting that preference to Black and White.  But theirs keeps reverting to Color still.

Is there someway to force it to BW and make it stick?

Thanks in adavance.

[radzmar]

How do you try to set the printing defaults? Please describe the steps you're doing.

[DZastoupil]

I go into the Windows printer settings, right click the printer and go into Properties.

Click on the Preferences under the General tab.

Under Paper/Quality Tab, change Color option to Black & White.

[radzmar]

Okay, your method seems be correct. But you don't have those settings that in that application you're printing from, right? This may be a restriction to the user accounts on those workstations. Are you're sure, the Adobe PDF is installed on that workstations and not on a remote server, where it has been shared as network printer? It that case the remote server controls the default settings.

[DZastoupil]

It is not run from a print server.  All printing is handled locally.

See attached from my PC.  This is a locally installed Acrobat as well, just an older version.  But the windows are the same.

I am testing the same settings on my PC.  It seems to be sticking.  But I'm an admin.  They are not.

 

[radzmar]

That's weird. What application the users are printing from into PDF? Do they use a specific document, like a prepared Word document? What happend when you loged in as admin and changed the preferences? Did they change then as expected?

[DZastoupil]

The application varies.  It will even happen if they print from Word.

Changing the settings from my admin login has no effect on the user's printer preferences.

[radzmar]

But can you change the preference for the admin itself or doesn't it work there either? Have you tried to change the preferences of other printers? In case those behave the same way, the reason lays somewhere in Windows. 

[DZastoupil]

As the user, I can edit the preferences on any of the other printers and those stick.  They do that all the time.

Me logged in as and admin, mine seem to stick.  But it doesn't change the user's settings.

It's only the Adobe Printer settings that don't stick for non admin users.  And its happening on mutiple computers with the same version of Acrobat.

[DZastoupil]

Well, I can now add something else to this issue.  It's not admin related.  I had my settings set to BW and 300 DPI.  I went in and checked it again, it was reset back to defaults.  I'm guessing maybe an Adobe update is resetting this?

But I've found in HKCU\Printers\DevModePerUser, is where the settings are.  I think I'll set it, export it out, and put a file on the users desktop.  They may need to run it once in awhile to reset it.  That's about all I can come up with.

[radzmar]

I wasn't able to reproduce your problem at my end. Changed preferences were available from all used applications as intended. Can't help you with this particular problem, I'm afraid.