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9

Adobe PDF's missing from "Recent Items" in outlook

New Here ,
Feb 01, 2022 Feb 01, 2022

If you open PDF files from within the Adobe internal file explorer the files will not show up under “recent files” when you try to attach in Outlook.   In outlook when you click “insert”, “Attach File” then look under “Recent Items” the list shows all recently opened items EXCEPT pdf’s.   (All PDF’s are missing)   This issue was a problem a couple of years ago but this seems to be a very recent change or issue. 

 

 

Cause (as I’ve identified it)

davidm98010882_0-1643742831237.png

 

 

 

If you open the PDF using windows explorer instead the files do appear in the recent file list.  (see below)

 

davidm98010882_1-1643742831268.png

 

 

After opening from Windows Explorer the file shows up in recent items list

 

davidm98010882_2-1643742831288.png

 

TOPICS
Create PDFs , Edit and convert PDFs , General troubleshooting , How to
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1 ACCEPTED SOLUTION
Adobe Employee ,
Sep 18, 2025 Sep 18, 2025

Hi all, 

 

This is to update that the issue has been fixed. Please check the release notes, here: https://adobe.ly/3IsKbkB;

 

Ensure your copy of Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check For Updates. 

Let us know how it works. 


Best regards,
Tariq | Adobe Community Team

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Explorer ,
Sep 05, 2025 Sep 05, 2025

oh well - it worked once and then stopped 😞 for me too 
really trying here. I wish Adobe will speed it up 

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Community Beginner ,
Sep 05, 2025 Sep 05, 2025

At my company we have folders inside of folders inside of folders inside of folders! What I've been doing is saving one copy where it's supposed to go (inside the client folder) and then I save a second copy somewhere easy to find so I can attach it more quicky without having to dig in to so many other folders to find the official PDF copy. It's a small extra step but it's better than having to fish it out of the folders insdie of folders inside of folders inside of... you know where I'm going with this lol.

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Explorer ,
Sep 05, 2025 Sep 05, 2025

Try my suggestion ... its working for me now. print to adobe pdf rather than saving.

 

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Explorer ,
Sep 05, 2025 Sep 05, 2025

I have another suggestion - just worked for me ... but lets see...
so when saving, use the print to Adobe or print to Microsoft to PDF and it shows up.
so the Adobe Save or Save As is the feature not working 100%

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Community Beginner ,
Sep 05, 2025 Sep 05, 2025

This worked for me! Still an annoying extra step, but so much better than digging through a gazillion folders!

[personal information removed by moderator]

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Community Beginner ,
Sep 05, 2025 Sep 05, 2025

Both the Print to Adobe & Microsoft to PDF options lose several read-write functionality features; that is not an option for us. You can no longer higlightlight easily, copy & paste out of, etc. The Save as PDF is the only option for us.

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Explorer ,
Sep 06, 2025 Sep 06, 2025

same sentiments. now just hoping that Adobe can fix this sooner that expected

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New Here ,
Sep 11, 2025 Sep 11, 2025

EDITMICRO, you've nailed it. The Adobe Print to PDF option is working for our organization too. I am happy that I found this thread! Thank you!!!

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Community Beginner ,
Sep 05, 2025 Sep 05, 2025

Thank you for the update! Is there a publicly accessible bug tracking for this?

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New Here ,
Sep 15, 2025 Sep 15, 2025

Any updates on this issue yet?

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