Adobe PDF's missing from "Recent Items" in outlook

[davidm98010882]

If you open PDF files from within the Adobe internal file explorer the files will not show up under “recent files” when you try to attach in Outlook.   In outlook when you click “insert”, “Attach File” then look under “Recent Items” the list shows all recently opened items EXCEPT pdf’s.   (All PDF’s are missing)   This issue was a problem a couple of years ago but this seems to be a very recent change or issue. 

Cause (as I’ve identified it)

If you open the PDF using windows explorer instead the files do appear in the recent file list.  (see below)

After opening from Windows Explorer the file shows up in recent items list

[Tariq Ahmad · Accepted solution]

Hi all, 

This is to update that the issue has been fixed. Please check the release notes, here: https://adobe.ly/3IsKbkB;

Ensure your copy of Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check For Updates. 

Let us know how it works. 


Best regards,
Tariq | Adobe Community Team

[EDITMICRO]

Still not working for me - did the update. I will try a restart and see if that helps 

[Gavin31332558259u]

Well, I can confirm this is NOT working in Build 25.1.20630.0 as of 09.18.2025

My last saved recent file was 09;17.2025 but nothing appears since then.

Checking for updates returns the following error

Cannot connect to Adobe Update Server.

Please verify you are connected to the Internet...

Error: 1041

Well, obviously I am connected otherwise I wouldn't be typing this! 

This is an issue that has been reported for a long time now with no practical resolution.

What an absolute joke! Sort yourselves out Adobe! If this is the way you continue to treat your valued users you should be ashamed of yourselves.

[Becky334494209ioj]

25.001.20693 is installed.  No updates availalble when I check.  Rebooted and still not working...

[samie_8974]

mine shows I'm on the latest version but it is still not showing my recent files. This is especially frustrating when I'm trying to add it to an email, it's not on the recent file list and I've clicked 10 subfolders deep to save it. 

[M_A_K_]

I checked for updates and found that there are none available. But it is still not working for me.

[analytical_Laughter5721]

Still have users experiencing this issue after update and restart as of 9/18/25

[Jordan39050363zaje]

I checked for updates, but there weren't any. It's possible that it auto-updated, so I restarted my computer. The issue is not fixed yet for me.

[Emily_Atkins4922]

I have actually had this same issue at work. I send a ton of emails daily and this has made work productivity very slow. I can still look up the pdf from my files by searching this PC but other than that, the recent pdf files no longer exist on the drop down menu for attaching a file on Outlook. It seems it has been since the Adobe update, I manually updated Adobe and ever since this issue has persisted with no changes as of 9-3-25. 

[Becky334494209ioj]

My productivity has definitely taken a hit as well.  Hope they find a fix soon!

[angelica_2846]

I have been experiencing this issue as well and it began on 08/22/25. Eagerly awaiting a fix.

[Becky334494209ioj]

Same!  So frustrating.

[EDITMICRO]

Good Morning All 
i feel so relived that i am not the only person experiencing this issue. Its started about a week or two ago.
funny part is my colleague and i share a licence. we currently both on v25.1 and we use MS OFF365 Outlook version 2508, but he can see and attach most recent files from the Outlook drop down attach a file feature. All other information is exactly how the others have describe their issue. 

On a second note- the file does show up if i have opened it seperatley before doing the whle attach a file process. but previously and for the last 30 years of using Adobe it always showed up in the drop down as soon as i ssave the file to our work server. no need to have opened the document. 

it seems like my network drive is not syncing with Windiws explorer. wonder if that is possible?

[Mitchell38605607chv3]

With the way you describe it it sounds like a user appdata issue, I wonder if you fully remove adobe from the device or wipe the os and reinstall adobe if it fixes it

[EDITMICRO]

I have done a un-install and re-install yesterday. Issue still persists 

[angelica_2846]

Same 

[Leslie2480580841ym]

I ran a complete uninstall along with the ACRO tool to remove any leftover data. Did not help.

[EDITMICRO]

so according to Tariq | Adobe Community Team, we just wait now for the bug fix 😞

[Emily_Atkins4922]

This! I am also experiencing this situation as well. 

[EDITMICRO]

Hi Hello 

Fellow Adobe Users experiencing the same problem. 
I found a small fix to help a little. 
As soon as you save the file, before closing it, go to menu, then windows and open in new window. 
This then shows up in the recent drop down files making it a little easier to attach as quick as possible. 
Until Adobe finds a resolve 

[Kiley24690771qn1c]

I was super duper excited to try this, unforunately it did not work for me.

[EDITMICRO]

oh well - it worked once and then stopped 😞 for me too 
really trying here. I wish Adobe will speed it up 

[angelica_2846]

At my company we have folders inside of folders inside of folders inside of folders! What I've been doing is saving one copy where it's supposed to go (inside the client folder) and then I save a second copy somewhere easy to find so I can attach it more quicky without having to dig in to so many other folders to find the official PDF copy. It's a small extra step but it's better than having to fish it out of the folders insdie of folders inside of folders inside of... you know where I'm going with this lol.

[EDITMICRO]

Try my suggestion ... its working for me now. print to adobe pdf rather than saving.

[EDITMICRO]

I have another suggestion - just worked for me ... but lets see...
so when saving, use the print to Adobe or print to Microsoft to PDF and it shows up.
so the Adobe Save or Save As is the feature not working 100%