Adobe PDF / Scroll bars still missing

[iamfirtree]

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

[Frans v.d. Geest · Accepted solution]

Finaly fixed in the latest February update!

There is a new Preference under Page Display: Always show Scroll bars!

And also set the preference to Enable scrolling under Page Display, Page Layout, and the we are finally(!) good to go!

[Frans v.d. Geest · Accepted solution]

https://community.adobe.com/t5/acrobat-discussions/how-to-enable-scrolling-by-default/m-p/13786576/p...

 

[Frans v.d. Geest · Accepted solution]

[David29028790hcy4]

Thanks Frans!

[J. M. S.]

I just installed version 2024.001.20604.

Still no working scroll bars.

[David29028790hcy4]

That is the version I have and scroll bars are working with the settings shown in the screens shots in Frans's post. Do you also have "Always" checked for Show scroll bars in System Settings/Appearance?

[J. M. S.]

Yes, I have checked all the right buttons for months now. As I mentioned earlier in this thread, I had to edit the plist to get so see the scroll bars at all (probably due to macOS) and I need them in single page view, where they are still missing.

[David29028790hcy4]

 "I had to edit the plist to get so see the scroll bars at all" Did you try replacing original plist file?

Checking or unckecking "Enable scrolling" from the the View>Page Display menu switches between continuous and one page at a time, single page view. Scroll bars are visible for both proportional to page or document length.

[J. M. S.]

Did you try replacing original plist file?

How do I do that?

I don't need the continous scolling, but one page at a time, and even with the edited plist, I see the scroll bars only with continous scolling.

[JEFF357923815kcj]

Hi. To do 1 page at a time, "Zoom to page level" and turn off 'Enable scrolling" then as you use your scroll on your mouse it scrolls page by page. You can pin the 2 icons at the bottom right, with Enable scrolling "off"

Helps a bit if you set Preferences/Documents to "Restore last view settings..."

[J. M. S.]

So what has this to do with the still missing scroll bars?

[David29028790hcy4]

"I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320"

That is the issue.

Update to version 2024.001.20604.

[JEFF357923815kcj]

I don't have that option under preferences, any ideas why

[David29028790hcy4]

Version?

[Eric in Oz]

Find the latest version (currently 24.001.20643) here:

Acrobat latest version download link 

[bunnyz89194059]

I tried going to Page Display: Always show Scroll bars but I do not have this check box option. Running Adobe Acrobat Pro Version 2023.008.20458.

 

[David29028790hcy4]

Version 2023.008.20458 is an older version. Update to latest. 

[J. M. S.]

Now it's version 2024.002.20687

Scroll bars still missing.

[quentin1234]

Thanks, J.M.S. At least now I know I just have to keep on using the old 2022.001.20112 version with all the muscle-memory elements intact, INCLUDING all the scroll bars, even if I have to click "Cancel" every time I close a PDF and it asks me to Upgrade...! 

[J. M. S.]

At home I have a windows-pc, where the scroll bars work again now. But on my macs at home and at work, they don't.

[quentin1234]

Ah, as a book publisher in New Zealand, I have had only Macs since 1986, and while my wife has a PC laptop, if I venture near it, I become a stranger in a strange land... And without scroll bars, my editors are lost, my proofreaders are lost, and as the main typesetter, later taking in those corrections, I too am lost.

[Grundoon Groundhog]

I think it's possible to turn off the upgrade permanently, though I'm not sure how. I contacted Adobe support and let them take over my computer for a while to install a version that works. The agent said he turned off the upgrade feature for Acrobat only. I think the version I have is from 2022.

Now we just have to get them to put scroll bars on the Fonts lists in Creative Cloud.

[quentin1234]

It turns off the "Auto Upgrade" feature but, sadly, not the alert dialogue box suggesting you upgrade that pops up every time you are about to close a PDF file (in Acrobat Pro DC, anyway), but having to click Cancel each time is still far better than not having scroll bars.

[Grundoon Groundhog]

Happily I don't get that suggestion. I still don't understand why  Adobe took scroll bars out in the first place, and why they won't put them in the CC fonts list. Engineers work in strange ways their wonders to perform.

[David29028790hcy4]

Also on version 2024.002.20687

Scroll bars working as expected. Tested on three Macs. There has to be another factor.

[J. M. S.]

Have you checked it with single page view, fit to page and without continous scolling?

If yes, the other factor will probably be the macOS version.

[David29028790hcy4]

Yes. With and without continuous scrolling, single page view. Scroll bars are always visible. Always show scroll bars checked in Acrobat. Show scroll bars Always checked in System Preferences. OSX 14.4.1 Sonoma.

[J. M. S.]

Ok. Then I guess it is solved with the newer macOS versions and only on the older ones it still won't work. One of my macs is on Catalina, the other on Monterey.