Adobe PDF / Scroll bars still missing

[iamfirtree]

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

[Frans v.d. Geest · Accepted solution]

Finaly fixed in the latest February update!

There is a new Preference under Page Display: Always show Scroll bars!

And also set the preference to Enable scrolling under Page Display, Page Layout, and the we are finally(!) good to go!

[Frans v.d. Geest · Accepted solution]

https://community.adobe.com/t5/acrobat-discussions/how-to-enable-scrolling-by-default/m-p/13786576/p...

 

[Frans v.d. Geest · Accepted solution]

[desouzap]

I'm on Version 2023.008.20555 and don't have an options to enable the scroll bar?

[Eric in Oz]

Thanks for the screenshot of the first instruction, Frans.

Call me stupid, but I can't find the location of the second instruction. Can we have a screenshot of that as well,please?

[Frans v.d. Geest]

Same screenshot, it is at the top 😉

[Eric in Oz]

Hmm, I don't see an option to set Enable Scrolling. I've used Acrobat for as long as it's been around and have never felt more frustrated.

[Randy_111]

This is how the page display looks on my mac. It's below where your screen shot ends.

 

[mackimi]

The new setting only works on my Mac if I also tick the box under "Display" - "Page display" - "Activate scrolling". See screenshot.

[Frans v.d. Geest]

Yes, and to make that the default change it in the Preferences 😉

[Eric in Oz]

Aha, now I see where I'm supposed to go. Vielen dank.

[Frans v.d. Geest · Accepted solution]

https://community.adobe.com/t5/acrobat-discussions/how-to-enable-scrolling-by-default/m-p/13786576/p...

 

[Bridget5D98]

the scroll bar is permanent for the pages but still disappears for the comments for some files (although is permanent in other files), even with those options selected. what am i missing?

version 2003.0008.20555

[launiep83674191]

My Acrobat says it's is up to date and still no "Always show scroll bars" option in my Page Display preferences. What am I missing?

[J. M. S.]

This "up to date" message doesn't necessarily mean that it really is up to date, you have to look what the Acrobat version says.

[tlmurray23]

Not fixed here, in version 2024.004.20272 on Mac M2 Max, Sequoia 15.1.1

No scroll bars.

[Frans v.d. Geest]

Then activate them, in Os X and in Acrobat Preferences, both to show always.

[Grundoon Groundhog]

Where is the update? I just looked at Creative Cloud and don't see one listed.

[Eric in Oz]

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2024qfe....

[Frans v.d. Geest]

Acrobat updates never show in CC app, check from within Acrobat itself. Or go the the website for Acrobat updates.

[Grundoon Groundhog]

Well, this is ironic. I just went to Adobe.com to look for the update, and the scroll bar is unresponsive!

[Filip Bl.]

I'm afraid the problem hasn't been solved for me at all. When I activate Single Page View, only a lazy bar appears instead of a scrollbar. The screenshot compares Acrobat 2020 and Acrobat 2023.008.20555, where the difference is noticeable. The scrollbar appears when "Enable Scrolling" is activated, but the "Single Page View" mode and the ability to visually check what part of the document I am in is essential for convenient PDF processing for me.

Simply compare Acrobat 2020 (left – everything works as expected) and Acrobat 2023 (right – just an empty slot for scrollbar): 

[quentin1234]

Could Frans v.d. Geest please comment on this...? Is the difference Frans is saying is the case, and that which Filip is showing in the screenshots above, because Filip is using a 2023 version and not the latest 2024 version...? Are we all talking about Adobe Acrobat Pro DC, and is it actually a 2024 version..? 

I am using an iMac with Creative Cloud and Adobe Acrobat Pro DC, Version 2022.001.20112, with scroll bars showing and grabable on all views.

I have just downloaded the latest version that says it is Acrobat DC with Build Date = 20240210032301, but I am extremely reluctant to take the time to go through yet again the upgrade and downgrade if the 2024 version is not doing and showing exactly as Filip's 2020 version and my 2022 versions do and show.

[mackimi]

You have to tick two groups in the default settings. This means that a scroll bar is also visible on one page. See screenshots!

[J. M. S.]

But what if you don't want the continous scrolling from the first setting?

Then the scroll bars still don't work. I need scroll bars in single page view.

[Frans v.d. Geest]

Yes, when in Single page view there are still no scroll bars... 😞

[mackimi]

I have noticed that When I open a single-page document and the view corresponds exactly to the window size, the scroll bars are not visible. When the view is enlarged, the bottom and side scroll bars appear.

Sorry, I don't understand English very well, maybe I misunderstood you with what you want to have in the Acrobat view.

[J. M. S.]

Sorry, I don't understand English very well, maybe I misunderstood you with what you want to have in the Acrobat view.

By @mackimi

Ich kann es auch auf Deutsch schreiben. Wenn ich ein PDF mit sehr vielen Seiten lese, stelle ich die Seitenanzeige auf "Einzelseitenansicht" und die Vergrößerung auf "vollständige Seite an Fenstergröße anpassen".  Wenn ich so durch das Dokument blättere, möchte ich einen Scrollbalken haben. An der Stelle des Scrollbalkens ist jetzt nur eine nutzlose hellgraue Fläche.