Adobe PDF / Scroll bars still missing

[iamfirtree]

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

[Frans v.d. Geest · Accepted solution]

Finaly fixed in the latest February update!

There is a new Preference under Page Display: Always show Scroll bars!

And also set the preference to Enable scrolling under Page Display, Page Layout, and the we are finally(!) good to go!

[Frans v.d. Geest · Accepted solution]

https://community.adobe.com/t5/acrobat-discussions/how-to-enable-scrolling-by-default/m-p/13786576/p...

 

[Frans v.d. Geest · Accepted solution]

[desouzap]

I'm on Version 2023.008.20555 and don't have an options to enable the scroll bar?

[Eric in Oz]

Thanks for the screenshot of the first instruction, Frans.

Call me stupid, but I can't find the location of the second instruction. Can we have a screenshot of that as well,please?

[Frans v.d. Geest]

Same screenshot, it is at the top 😉

[Eric in Oz]

Hmm, I don't see an option to set Enable Scrolling. I've used Acrobat for as long as it's been around and have never felt more frustrated.

[Randy_111]

This is how the page display looks on my mac. It's below where your screen shot ends.

 

[mackimi]

The new setting only works on my Mac if I also tick the box under "Display" - "Page display" - "Activate scrolling". See screenshot.

[Frans v.d. Geest]

Yes, and to make that the default change it in the Preferences 😉

[Eric in Oz]

Aha, now I see where I'm supposed to go. Vielen dank.

[Frans v.d. Geest · Accepted solution]

https://community.adobe.com/t5/acrobat-discussions/how-to-enable-scrolling-by-default/m-p/13786576/p...

 

[Bridget5D98]

the scroll bar is permanent for the pages but still disappears for the comments for some files (although is permanent in other files), even with those options selected. what am i missing?

version 2003.0008.20555

[launiep83674191]

My Acrobat says it's is up to date and still no "Always show scroll bars" option in my Page Display preferences. What am I missing?

[J. M. S.]

This "up to date" message doesn't necessarily mean that it really is up to date, you have to look what the Acrobat version says.

[tlmurray23]

Not fixed here, in version 2024.004.20272 on Mac M2 Max, Sequoia 15.1.1

No scroll bars.

[Frans v.d. Geest]

Then activate them, in Os X and in Acrobat Preferences, both to show always.

[tlmurray23]

Things are better in 2025.001.20577.  This has been around for years, and thanks but yes, I know of the prefs.

[Tariq Ahmad]

Thanks for the confirmation!

Best regards,
Tariq | Adobe Community Team

[noelephantitis]

There is no "Preferences" pane on Mac anymore

[Tariq Ahmad]

Hi @noelephantitis, 

Thanks for reaching out. Could you elaborate on your question or problem and share a screenshot of the preference?  

Best regards,
Tariq | Adobe Community Team

[noelephantitis]

I cannot access scroll bars

[Tariq Ahmad]

Thanks for the quick response, @noelephantitis. 

When you check the app Preferences > Page Display > Page Content and Information > "Always Show Scroll bars"

If the option is not available, please share the screenshot of the preference window. Adobe Acrobat App version. 

Best regards,
Tariq | Adobe Community Team

[tlmurray23]

Do you not see Preferences directly under the Acrobat main menu item? You need to give a LOT more info, a screenshot, something . . . because the scroll bar stuff that has been discussed within this thread is far different than you not seeing a Preferences pane. (Also, it's an entire window, not just a pane within a window.)

[Grundoon Groundhog]

Where is the update? I just looked at Creative Cloud and don't see one listed.

[Eric in Oz]

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2024qfe....

[Frans v.d. Geest]

Acrobat updates never show in CC app, check from within Acrobat itself. Or go the the website for Acrobat updates.

[Grundoon Groundhog]

Well, this is ironic. I just went to Adobe.com to look for the update, and the scroll bar is unresponsive!