Adobe Printing Differently from Same File

[evab38]

We have User #1, User #2, and User #3.  We have an Excel files that we all use to create purchase orders.  We .pdf the tabs of the Excel PO to Adobe Pro to print say 3 .pdf pages.  We then bring in a background of our PO form creating the final version of the PO.  Everything lines up perfectly for #1, and #2, but User #3 the alignment is way off - by inches by the time it gets to the bottom of the page.  We have checked everything we can think of - scaling, advanced settings - everything appears to be the same between users.  The excel file is the same.  It happens during the .pdf conversion from Excel to Acrobat.  What are we missing?

[Meenakshi Negi]

Hi evab38,

Thank you for reaching out, and sorry for the trouble caused.

Please share the screenshot of how the PDF prints differently for the user and the print settings used. How are they printing the files? Also, please share the file with us so we can check and replicate the behavior. 

Thanks,

Meenakshi

[evab38]

The file with "Eva" is the version that 2 of us have.  The file with "Andrea" is the version that is not coming across from Excel the same.  It's the exact same Excel file that all 3 of us use.  You can see starting with the date line that the data is starting to push down, and it's slightly wider than the other.  The width is not necessarily the problem.  By the time you get down to the bottom of the form - the file is completely skewed.  We are printing the file within Excel by using the addin - Acrobat - Create PDF - Convert to PDF.  All 3 of us do it the exact same way.  

[Meenakshi Negi]

Hi evab38,

Thank you for the information and for sharing the PDFs.

To replicate the behavior, we require a few more information:

- Acrobat and MS Word versions on all the machines.

- OS version on all machines.

- Excel file that you are converting to PDF.

Thanks,

Meenakshi

[evab38]

User #3 - Adobe - Continuous Release - Version 2025.001.20630/64 bit - Excel 2507 (Build 19029.20208 Click-to-Run)

User #2 - Adobe - Continuous Release - Version 2025.001.20630/64 bit - Excel 2507 (Build 19029.20208 Click-to-Run)

User #1 - Adobe - Continuous Release - Version 2025.001.20577/64 bit - Excel 2507 (Build 19029.20136 Click-to-Run)

So User #2 and #3 have the exact same versions - yet the file does not .pdf the same.  Maybe you'll see something we're not.

Thanks!