Adobe Pro install fails because of date of birth

Report · Apr 03, 2024

Hi all,

I have assigned an Adobe Pro license to a new user via our Adobe Admin Console at the invitation. I have connected to the user's laptop and followed the link to register an Adobe Account. At that point where we have to fill the date of birth i don't remember what i entered (maybe i gave 2020 instead of 2000). So when we identify the user with the 6 digit code it says:

"Access Denied. You are not eligible to use Creative Cloud services due to the Service Eligibility Requirements."

This article would be very useful:

https://helpx.adobe.com/hu/creative-cloud/kb/you-eligible-cc.html

But we can't even log into the Adobe Account because of the error message. I read something that the user must be 18 or over. Can it be a problem? And if this is a problem (that i have entered the wrong year) how can i reset the DOB?

I tried to delete the user from Admin Console and reinvite the user but the result is the same.

Should i try to invite the user again without any products assigned to her?

Any advice would be appreciated.

Thanks,

Balazs

Report · Jul 10, 2024

Hi there,

Please contact Adobe Support via the Admin console support tab to resolve this issue.

In the meantime, you may also try the workaround shared here: https://adobe.ly/4cTH3bb

Hope this helps.

^BS