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Adobe Pro

Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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My company has paid for an Acrobat Pro DC membership for me.  I've downloaded the Creative Cloud Desktop and am supposed to be able to download Pro from there but it is not an available app.  I am logged into Creative Cloud and when I go to my account I can see the membership. How can I see this app to be able to download the Pro program?

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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do you have a current os?

 

if yes, reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

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Community Beginner ,
Dec 06, 2022 Dec 06, 2022

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Yes, I had the current os - that was not the issue. Thank you for your reply though!

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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you're welcome.

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