Adobe Reader force 64bit upgrade

[v23651512gqpb]

80% of my organization seems to have automatically installed the 64bit reader ugprade which combines Acrobat DC with Reader. 

How do I force this ugprade for the rest of them? I am having difficulty with managing default PDF readers now because of this split. 

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

The 64-bit application is a unified application for Acrobat DC and Acrobat Reader DC.  If you have installed Acrobat Reader DC 64-bit and you purchase an Acrobat DC subscription, the Acrobat Reader DC 64-bit application will upgrade to become a fully functional Acrobat DC 64-bit application

For more info, please go through the help page https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html and see if that helps.

Regards

Amal

[v23651512gqpb]

This doesn't help me. 

The 80% of the computers that have 64-bit Reader are not paying for DC. 

I have tried re-installing Reader many times and it keeps installing 32-bit. How does Reader decide whether to install 32 vs 64bit? 

[Amal.]

Hi there

Would you mind sharing the link you are using to download the Acrobat Reader DC?

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and reinstall the application using the link https://get.adobe.com/reader/enterprise/

Regards

Amal

[v23651512gqpb]

I am using www.adobe.com/reader

I have just tried the cleaner, rebooting and installing the enterprise download you supplied but I am still getting an x86 install 

[ExhaustedTech]

Were you able to actually get assistance for this and figure out a solution?? I'm running into the same problem since 64bit is not yet released for the US and Microsoft requires the 64bit version to be run with Office365 64bit.

[Dave Creamer of IDEAS]

If it helps, the installers can be found here:

https://prodesigntools.com/acrobat-dc-2022-direct-download-links.html

Scroll down a little...

[Test Screen Name]

Before you force anything, check plugins. These users MIGHT be using vital plugins to Reader (eg for secure data access) with they have installed in 32-bits. You need to confirm 64-bit plugins exists, and carefully deploy the required ones to each user.