Adobe reader stuck

[nishay_1482]

Is anyone else having an issue where if you open a protected document on outlook, and click on cancel it locks up Adobe from opening any other attachments. I have tried to reinstall, uninstall with remover tool and reinstall, disable protected mode but no luck I have to end adobe in task manager to get it going again.

[Jeffrey_A_Wright]

Nishay, thanks for posting about your problems opening PDFs from Outlook. If you don't click cancel, does the PDF open successfully in protected mode within Acrobat? What type of computer are you running Adobe Reader on? Please see https://adobe.ly/3KAFNRr for several steps you can take to fix crashes that occur while opening Acrobat and Adobe Reader. ^JW

[nishay_1482]

Hi

Yes the pdf does open in protected mode i guarantee you can replicate it on your side. Have to pdfs on your email, one protected and one non protected, open the protected one, and click on cancel when it asks for the password. Then try to open any other pdf, it will not open.

Regards
Nishay

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[AnandSri]

Hello @nishay_1482

I hope you are doing well, and we're sorry for the trouble you had.

We have reported this issue to the product team, and they are working on identifying the root cause and developing a fix. We'll share an update here once the fix is available in the public update.

Thank you for your time and cooperation on this.

Regards,

Anand Sri | Acrobat Community Team

[AnandSri · Accepted solution]

Hello @nishay_1482

I hope you are doing well. The issue has been addressed with the latest release of Acrobat: 25.001.20813 Planned update, Oct 17, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

Let us know if you experience any issues.

Thanks,

Anand Sri.