Adobe Reader won't open more than 1 file at a time.

Report · Sep 24, 2019

We are experiencing some issues trying to open more than one pdf in adobe reader. The reader opens a pdf ok, but when trying to open another with double click nothing happens and the new pdf does not open. To open a new pdf in another reader tab I have to drag and drop to the reader window.

Can someone help me.

Report · Sep 25, 2019

Hi JUANPESSANHA,

Thanks for reaching out. As described above, Adobe Reader won't open more than 1 file at a time, correct?

We need some more information for a better understanding:

Is this a behavior with a particular file or with any PDF file you try to open?
Where is the PDF file located? Is it located locally on your computer or is it on a shared network?
What is the version of the Adobe Acrobat Reader DC installed? To check the version, go to Help > Click, About Adobe Acrobat Reader DC
Please check for any missing updates and try updating the application. Go to Help > Check for Updates.
What is the OS and the version? Please try to repair installation (For Windows Only) Go to Help > Repair Installation.

Please try to turn off the protected view and check if that works for you. Go to Edit (Windows), Adobe Acrobat /Reader (Mac) > Preference > Enhanced security > Turn off the protected view and uncheck the Enhanced security >click OK and restart the application and check.

Note: Turning off the security is for testing purpose only, please turn on the security after testing irrespective of the result.

If that works for you please use the help article - https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

If it still doesn't work

Remove the application using Adobe Acrobat Cleaner Tool - https://labs.adobe.com/downloads/acrobatcleaner.html
Restart the computer
install the application using the link - https://get.adobe.com/reader/

Let us know how it goes

Regards

Amal

Report · Sep 26, 2019

Thanks for the answer man!

About your questions for me:

- This happens with any pdf file that clients try to open.

- This happens with network located files and local files.

- The Adobe Reader was instaled on a new windows 10 instalation using the the most recent version of adobe.

- The protected view already was turn off in reader.

Nothing works, there is something else that I can do?

Report · Sep 27, 2019

Hello

As the problem still remains the same. Please try the following steps below:

Remove the application using Adobe Acrobat Cleaner Tool (For Adobe Acrobat /Reader only ) - https://labs.adobe.com/downloads/acrobatcleaner.html
Restart the computer
Install the application using the link - https://get.adobe.com/reader/

Let us know how it goes

Regards

Amal