• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe reader won't print or open print properties

Guest
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

Hello,

 

Yesterday 10/29/19 the print and print properties button on my adobe reader stopped working. While I can push the print button nothing shows up in the print que and it never prints. I'm currently using windows 7 64bit. I've tried following the instructions here https://helpx.adobe.com/acrobat/kb/nothing-happens-click-printer-properties.html but I can't locate the 2015\FeatureState and I have no idea what a DWORD even is.

 

Could someone provide a more detailed explanation on how I might resolve the problem or offer an alternative?

TOPICS
Print and prepress

Views

14.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
2 ACCEPTED SOLUTIONS
Community Expert ,
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

You have the latest version, but you might want to check if it is updated.

 

There are  three updates that were published for this month.

 

In any case it is easier at this point if you uninstall the current installation from your system and download and install the latest updated version of Reader from this direct link:

 

ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1902120049/ 

 

 

To compmetely remove the old installation it is recommended that you download the Adobe Repair and Cleanup Tool

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

Very important , also download the Windows install uninstall troubleshooter from here:

 

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal... 

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

Are you using Acrobat Reader XI?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

I'm not sure. When I go into properties it says Acrobat Reader DC.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

You have the latest version, but you might want to check if it is updated.

 

There are  three updates that were published for this month.

 

In any case it is easier at this point if you uninstall the current installation from your system and download and install the latest updated version of Reader from this direct link:

 

ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1902120049/ 

 

 

To compmetely remove the old installation it is recommended that you download the Adobe Repair and Cleanup Tool

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

Thanks I shall give them a try.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

Very important , also download the Windows install uninstall troubleshooter from here:

 

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal... 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

That did it. Thanks for all the assistance. I'd been struggling with that for longer than I care to admit.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2019 Oct 31, 2019

Copy link to clipboard

Copied

I have encountered this issue on Windows 7 SP1 with lastest update, too.

 

I had tried to use Adobe Reader DC Cleaner Tool to remove the Reader

 

Next , I tried to install full-package of zh-tw version , and update to latest one via AcroRdrDCUpd1902120049.msp

 

I still can not print my PDF file, but the weird is , DWORD method worked! 

 

Should I try reinstall full-package of en-us version?

 

I was wondering when Reader can fix this print issue next update ?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 31, 2019 Oct 31, 2019

Copy link to clipboard

Copied

Adobe will not provide support for windows 7 due to end of life for that microsoft product.

 

Microsoft also will not provide anymore suppport for windows7 starting January of 2020.

 

But if you did find a registry edit method work please share it as it seems that that is also a solution for that particular scenario.

 

However, not every user feels comfortable with messing around with the registry, so see if the Install Uninstall windows Troubleshooter works for you. The tool supports automated registry fixes as well as printing support fixes

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2019 Oct 31, 2019

Copy link to clipboard

Copied

Well, i tried to reinstall en-us package , it can print correctly 

 

Yes, i can get in printer's properties to setup more details

 

When i reinstall again with zh-tw package plus updating to lasest version.

 

I can not get in  printer's properties again. Perhaps i need try to use DWORD method.

 

Thanks for the idea , so many clients gave me phone calls asking about this issue in these days

 

----------- Update Info --------------

 

I had excluded adobe reader process & folder in my Anti-Virus program.

 

Entering printer properties and printing are working now.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 01, 2019 Nov 01, 2019

Copy link to clipboard

Copied

LATEST

Hello Potter,

 

Thanks for reporting the issue.

As mentioned in the helpx page, one needs to create the regsitry.

Please follow the below steps to do so :

  1. From your windows machine, Press Win+R
  2. Type 'regedit' and click Enter
  3. As mentioned, you need to create a Registry at locaton - HKLM\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\2015\FeatureState (if your machine is 64 bit) else HKLM\SOFTWARE\Adobe\Adobe Acrobat\2015\FeatureState If FeatureState key is not there, create it (if your machine is 32 bit) -- Create a DWORD 4211929 inside the FeatureState key and set its value as 1. (to create DWORD Right Cliick on the same and select 32 DWORD).Please check the below screenshot for more help : registry.pngexpand image

 

Regards,

Swapnil Srivastava

[Email removed by mod]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines