Adobe Send and Track Issue - Adobe ID Not Found

Report · Jul 15, 2019

Hello all,

Currently running the following

Windows 10

Office 365 1902

Adobe Acrobat Standard DC 2015 Continuous v2015.007.20033

So i have an ongoing issues where Adobe Send and Track keeping coming up with the following after i click on the ribbon Send and Track

I get this error "Adobe ID not found. Please open Acrobat and sign in with your Adobe ID".

I have tried to do this but i have no where to sign into acrobat reader.

Can anyone assist should i be using Adobe document cloud?

Ive installed adobe through our enterprise account "Adobe for Teams".

Cant find any answer on line, done numerous repairs to office and cleanip tool to adobe error still persists.

Report · Jul 15, 2019

Hi Karlah,

Apologies for the inconvenience caused, as you are experiencing trouble with Adobe Send and Track and you have Adobe Acrobat Standard DC. Are you are trying to use send and track through Adobe Reader? It's a free service with limited features and I believe its the one causing the trouble.

Please sign in to Adobe Acrobat Standard DC with your Adobe ID and you will be able to use Send and Track.
You don't need the Adobe Reader on the same computer as its a subset of Adobe Acrobat Standard DC.

Also as mentioned above, you have a very old version of Adobe Acrobat Standard DC. Adobe recommends updating to the latest version to get access to the latest features and functionalities. Please follow the below steps to update the application.

Go to Help>Check for Updates
You may also, refer to the link- DC Release Notes — Release Notes for Acrobat DC Products

I hope this will solve the issue for you, keep us updated with the results.

Regards,

Amal

Report · Jul 15, 2019

Thanks for the update, ill try and get the latest version, what should the current version number be?

Report · Jul 19, 2019

Hi Karlah,

Sorry for the delay in response.

The version that you have mentioned above is the base version of the application.

You may refer to the following link to check the latest version available for the application.

- Release Notes | Adobe Acrobat, Reader

Hope it helps.

Regards,

Meenakshi