Adobe Sign/Adobe Acrobat DC Word add in issue

[Elaine Wadsworth]

Previously I had an Word add-in that opened Acrobat DC and converted the Word document to a PDF, all I had to do was click 'Review Signature'. I could then fill in the Adobe Sign details within Acrobat DC before reviewing and sending.

I've now changed computers and I can no longer find this Word add-in, all I can find is an add-in which opens Adobe Sign within Word which doesn't work and I do not want to use it anyway. Can anyone point me in the right direction? 

[AkanchhaS]

Hi Jake,

If we undestand it correctly, then you no longer have the Acrobat plugin within MS Word, to convert a docx file to .pdf. Is that the case?

all I can find is an add-in which opens Adobe Sign within Word which doesn't work.

When you open Word file, in menu-bar at the top, click on "Request Signature". I guess you are clicking on "Send for signature". "Request Signature" should do the same job as "Review Signature" used to for you.

It would open the file in Acrobat DC and you could then fill in the Adobe Sign details within Acrobat DC before reviewing and sending.

Updates might have taken place and changed it to new UI. If you'll still don't get it to work, then please share the screenshot of the options available in the menu-bar of Word.

Thanks,
Akanchha