Adobe Sign Help

[resourceful_fashion1392]

I recently created a new account with my business email. When I go to request e-signatures, I can fill in the recipient, indicate where to sign and click send. It says "XXXX has successfully been sent out for signature". However, no email gets sent to the recipient, and I do not receive a confirmation email saying it has been sent out.

Is there any way to fix this?

[Meenakshi Negi]

Hi resourceful_fashion1392,

Thank you for reaching out, and sorry about the trouble caused.

This is weird behavior and needs to be checked. You may try the following troubleshooting steps once: https://adobe.ly/4mx6Yug. See if that helps.

We checked that you are using the Acrobat Sign Enterprise service plan. If you are still having the issue, we suggest you contact our Acrobat Sign Enterprise support team to get this checked on the backend. You may contact them using the steps in the following help document: https://adobe.ly/3V4oREG.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[resourceful_fashion1392]

I have tried your first suggestion and this still doesn't work.

I can't even log in to adobe acrobat sign. I am getting an error that says "Your account cannot be access from this computer. Please contact your support staff".

[Meenakshi Negi]

Hi resourceful_fashion1392,

Sorry about the delay in response.

Please share the email address you use to access the account in a private message. You may send a private message using the envelope icon at the top right corner of this community page.

Also, please confirm whether you created a new account for Acrobat Sign or Adobe.

Thanks,

Meenakshi