Adobe Acrobat Sign

I have previously been able to send out PDf’s for signing but all of a sudden I am now getting the above error message and unable to send???

According to the World Wide Web Consortium (W3C), digital accessibility means that websites, tools, and technologies are designed and developed so that people with disabilities can use them. Beyond legal and ethical considerations, digital accessibility can bring significant business benefits. These can include increased customer satisfaction, loyalty, and retention. It can also improve brand reputation and help businesses reach a wider audience, including people with disabilities who represent a significant market segment. Ensuring digital accessibility can provide a competitive advantage, as it can differentiate a business from its competitors and position it as a leader in accessibility and inclusive design.    Adobe Acrobat Sign is a leading eSignature solution, supported by the technology of Acrobat. Acrobat Sign powers business and document workflows and is trusted by some of the largest industries and companies worldwide, making accessibility even more imperative. When

Suddenly I am unable to choose sequential signing - did that function disappear? I use Adobe Sign with Enterprise.

Hi! I'm kind of trapped after reinstalling my Win11 earlier today. I thought I backed up everything but my creative cloud app was logged-in on my laptop for so long I forgot it exists. The problem is, I work in photoshop and premiere every single day and now I can't log in to account I pay for every month lol.After a year or more of using the account and paying for it, I can't remember email adress I used. As mentioned in the title, I have name, surname, (obviosly) and credit card data (the one used for monthly payments). Phone number I think I used doesn't work... I can also check when the payments started. Is this kind of info enough to verify the acc being mine? How can I recover my account or at least get to know what email I used back then? I know all my passwords so recovering will be easy from then on.Please help! 🙂

No longer seeing signature being populated at signature tag. Is anyone else having this issue? We have 10 customers who we integrate with and send documents for signature through their Adobe Sign accounts. Half of them no longer recognize the signature tag and place the signature at the end of the document, while others are still working fine. Trying to understand what in the new release may be causing this or if we need to make a change going forward.

I signed up for the trial version of Adobe Sign yesterday and tested how it would work to solve an issue with clients I can't currently meet face-to-face with because of COVID-19. It worked great. I sent a document from my (work) trial account to my personal email account, signed the document, and then opened the document in my (work) trial account. Super slick, I thought - this is going to be great!    But now I can't find one single way to delete the signed (completed) agreement from within Adobe Sign and the document doesn't even appear anywhere in my Adobe Document Cloud. There are no options for deleting the document at all. I've contacted Adobe through chat and they have no solutions for this and have referred me to this page instead. I've read through past discussions and the solutions posted don't work - the screen options I get are not the same as in those solutions - perhaps because since those were posted the product has changed.   I would love help figuring o

I have a scenario where we need to send a form to a School to be completed but before we can see the content of that form, it requires parental consent. The School would need to complete the form and then send to the parent for signature before we should be able to see it. The issue is that we have full visibility of the form as it moves through the workflow. Is there any way to restrict visibility of a document until it has been signed?

Hi All,I would like to know if there is a way to group the different published workflows. The list is very long and not easy to consult. For example, I would like templates *1*, *2*, and* 3 *,to appear next to each other in the list (one after the other), so they are easier to spot and select.Thanks for your help, Luciano

Is there any way for a signatory to see who is still pending signature?I understand that if someone is copied on the email, they receive a link that allows them to view the document status. However, when a signer tries to check who is still pending on the same agreement—by clicking the same link they received—they get a message stating that the document has already been signed and are unable to see who is still outstanding.

Hi, I'm receiving the following error in Document Builder when attempting to preview a Word template I am working on:Something went wrongPlease try again later.Contact Adobe Acrobat Sign support if this persists.Error refreshing access token: invalid_request : invalid refresh tokenPer initial research, I found articles suggesting that I need to confirm the installed package version and connect the Adobe Sign account to the Salesforce user. I have confirmed both of these shortly before posting here.In addition, I've scaled down my template to only a few merge fields, saving my Word doc in different file extentions, i.e. .docx vs .doc. I've also confirmed the permissions of my user and the integration user to ensure we have all the permissions possible. I'm at a loss as to what I'm missing. If anyone has any suggestions, I'd be grateful to try.Thank you in advance.

Hello,Is there a way to add a page/file to an existing file in the library template section? When I select the document and click edit I do not see anyway to add another page to my existing and formatted document. I have a contract with all cells set, but I need to add warranty information.

Hello Adobe Support,I am experiencing inconsistent behavior with signature and date form fields when sending documents for e-signature. Below is a detailed description of the issue.1. Word Document Behavior (Working as Expected)When I send a Word document containing the following fields:Signature field ({{Sig1_es_:signer1:signature}}) Date field ({{Date1_es_:signer1:date}})…the behavior is correct:The signature field is editable and functions normally. The date field is automatically populated at the moment of signing. ✔️ Everything works correctly here. 2. PDF Document Behavior (Not Working)When I send a PDF document containing the same field tags, the behavior changes:A. Signature Field as Text → Wrong behaviorIf I send the signature as a text field, the signature is placed in the wrong location (appears in the first empty space on the page, and also Email data is added). The date field is never populated, regardless of field type. B. Signature Field as 'Signature' Type → Correct pla

I use the in progress in the desktop app to monitor outstanding documents. Today I open it and it says I only have 5, while the online in progress list is 20. I have confirmed I am up to date.I have logged out completely and back in.I have cycled back to old view and new again.If I search the document directly I can find it and it lists as ie., 0 of 1 signatures; therefore it should be in the in progress list.I hate the online page. How do I fix the desktop?

I have incorrectly typed the same email multiple times when sending documents for signature and now, when i begin typing that same email, 10 of the wrong ones pop up and I need to sort through them to make sure I type the correct email. Is there a way to delete autosaved emails from Adobe Sign so that the correct one autosaves?

Unter den Vorlagen hatte ich im November 2025 eine Vorlage für alle erstellt. Nun sehen andere Nutzer in unserer Firma diese nicht. Was muss ich tun?Es scheint sich generell etwas geändert zu haben, da bei mir das Erscheinungsbild so ist: Bei Kollegen aber oben E-Signatur-Vorlagen stehet und meine nicht zu sehen sind. Ich befinde mich in der Webumgebung.

I am trying to develop an app and it requires the following scopes:  openid AdobeID user_management_sdk Is there any way other then getting an enterprise account? 

Adobe Acrobat Sign 프로그램을 사용하고 있습니다. 해당 프로그램을 통해 전자 서명을 진행하고 있는데 앱을 통해서 전자 서명을 요청하다보면 좌측 하단에 [탬플릿으로 저장] 하기 버튼이 활성화 되어있는것을 확인할 수 있는데 이렇게 저장된 탬플릿은 어떻게 사용하는 것인가요? 

I am using Adobe Acrobat Sign for our daily cash-out procedure and have created two separate one-page templates to replicate proof sheets from two different financial systems. Each template includes a File Attachment field placed at the bottom of the document so supporting files can be uploaded for that specific proof sheet.On days when activity occurs in only one system, I send a single template without issue. On days when both systems are used, I created a workflow to compile both templates into one agreement so the approver can review and approve everything at once.The issue I am encountering is that all uploaded file attachments are appearing to the very end of the combined agreement, regardless of which template the File Attachment field belongs to. This makes it difficult to determine which attachment corresponds to which proof sheet.My expectation was that each attachment would appear immediately after the document it was uploaded for, since the File Attachment fields are placed

getting error:"The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."Installed in Salesforce, the Adobe account is 'linked', setup successfulUsing Drawloop to send document to Adobe.Error appears when clicking 'Send'Another error: Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}Can send document via Adobe , error only in Salesforce

We are putting a workflow in place for new employee contracts and are wondering if there is a way to remove one of the signers from receiving the email with the final signed agreement.  That person gets a lot of emails already and does not want to receive a final copy of every contract.