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A
aurora_4093
Participant
February 25, 2026
Question

In Progress in Desktop does not show 3/4 of in progress documents

  • February 25, 2026
  • 1 reply
  • 21 views

I use the in progress in the desktop app to monitor outstanding documents. Today I open it and it says I only have 5, while the online in progress list is 20. 
I have confirmed I am up to date.
I have logged out completely and back in.
I have cycled back to old view and new again.
If I search the document directly I can find it and it lists as ie., 0 of 1 signatures; therefore it should be in the in progress list.

I hate the online page. How do I fix the desktop?

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 5, 2026

    Hi aurora_4093,

     

    Thank you for reaching out, and sorry for the delay in response.

     

    As mentioned, the documents show less on the desktop than they appear on the web version. Please ensure that the application is up to date. You may refer to the following help page to check the latest version available: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html. 

     

    Could you please confirm if the issue still occurs? If yes, please share the application and OS version details. Share a screenshot of the numbers shown in both versions. We will get this checked.

     

    Thanks,

    Meenakshi

     

     

    A
    aurora_4093Author
    Participant
    March 5, 2026

    These images were taken seconds from each other  with both platforms open.

    As I said, I checked that i was up to date. I cycled both my logins and my old/ new view. 

    I am on Win 11 Pro. 26200.7840

    This has not been an issue until just before I posted this. and obviosuly it is still occuring

     

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 10, 2026

    Hi aurora_4093,

     

    Sorry for the delay in response. 

     

    A recent update was released on March 10. Please try updating the application to the latest version. In Acrobat, go to Menu > Help > Check for updates. 

    For more information on the latest updates, refer to the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html. 

     

    Once done, check whether the numbers are synced. Let us know if the issue still occurs, so we can get this checked. 

     

    Thanks,

    Meenakshi

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