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aurora_4093
Participating Frequently
Feb 25, 2026 5:50 PM UTC
Question

In Progress in Desktop does not show 3/4 of in progress documents

I use the in progress in the desktop app to monitor outstanding documents. Today I open it and it says I only have 5, while the online in progress list is 20. 
I have confirmed I am up to date.
I have logged out completely and back in.
I have cycled back to old view and new again.
If I search the document directly I can find it and it lists as ie., 0 of 1 signatures; therefore it should be in the in progress list.

I hate the online page. How do I fix the desktop?

    12 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Nov 6, 2026 6:33 AM UTC

    Hi aurora_4093,

     

    Hope you are doing well!

     

    Acrobat desktop does not traditionally display all agreements, as this would consume excessive disk space. Instead, it shows only the most recent agreements. Hence, the agreement list is never completely shown in the desktop application. However, the documents will be accessible.

    Recommended Option for Full Access

    If you wish to view all their agreements on desktop, you can enable this via registry key 

    Windows Registry Editor Version 5.00
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\VirgoLeftRail]
    "bFetchESUserSettings"=dword:00000000
    "bSignNativeExperience"=dword:00000000
    Save as .reg file, run as admin, restart Acrobat. 

     

    Note: The goal of the desktop app is not to store all agreements ; it's to efficiently display the latest entries.

    Hope that answers your questions.

     

    If you still have questions or experiencing a different issues, please feel free to reach out.

     

    Thanks,

    Meenakshi

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    aurora_4093Author
    Participating Frequently
    Nov 9, 2026 5:01 PM UTC

    Hi, this is not related to my question. I don’t want it to show all agreements. I want it show “in process agreements”, and I want that to match what is shown elsewhere so I don’t have to check two places. It’s wildly inconsistent about WHICH open items it shows, as well, sometimes it’s the last 2 weeks and sometimes it’s 3 months, sometimes it’s all of them. 
    also there was another, separate question, that you (Meenakshi Negi, not Adobe) closed and sent to this stream, that has not been answered. 

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    PriyankaVishwakarma
    Community Manager
    PriyankaVishwakarmaCommunity Manager
    Community Manager
    Nov 9, 2026 7:41 PM UTC

    Hello@aurora_4093,


    Thank you for clarifying. We understand that your concern is specifically about the In Process Agreements list being inconsistent. We have also noted that your separate question was moved to this thread but remains unanswered.


    We’ll review both concerns carefully and share an update once we have more information. Thank you for your patience.


    Regards,

    ^PV


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    aurora_4093Author
    Participating Frequently
    Apr 20, 2026 1:47 PM UTC

    currently 26.001.21431 and the screen shot shows what was current at the time it was posted. We have automatic updates enabled so I should always be current, and it has still occurred through this whole interaction.

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Apr 20, 2026 2:33 PM UTC

    Hi aurora_4093,

     

    Thank you for the confirmation.

    We will be sharing details with the team to get this checked. We will let you know once we have more information.

     

    We appreciate your patience.

     

    Thanks,

    Meenakshi

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    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    Mar 5, 2026 5:30 PM UTC

    Hi aurora_4093,

     

    Thank you for reaching out, and sorry for the delay in response.

     

    As mentioned, the documents show less on the desktop than they appear on the web version. Please ensure that the application is up to date. You may refer to the following help page to check the latest version available: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html. 

     

    Could you please confirm if the issue still occurs? If yes, please share the application and OS version details. Share a screenshot of the numbers shown in both versions. We will get this checked.

     

    Thanks,

    Meenakshi

     

     

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    aurora_4093Author
    Participating Frequently
    Mar 5, 2026 7:47 PM UTC

    These images were taken seconds from each other  with both platforms open.

    As I said, I checked that i was up to date. I cycled both my logins and my old/ new view. 

    I am on Win 11 Pro. 26200.7840

    This has not been an issue until just before I posted this. and obviosuly it is still occuring

     

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    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    Mar 10, 2026 5:05 PM UTC

    Hi aurora_4093,

     

    Sorry for the delay in response. 

     

    A recent update was released on March 10. Please try updating the application to the latest version. In Acrobat, go to Menu > Help > Check for updates. 

    For more information on the latest updates, refer to the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html. 

     

    Once done, check whether the numbers are synced. Let us know if the issue still occurs, so we can get this checked. 

     

    Thanks,

    Meenakshi

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