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Sent a wrong file or to the wrong person for signing? Don’t worry. Learn how to change who signs, reset the expiration date, cancel an agreement, and set reminders. Accidentally sent an agreement to an incorrect e-mail address or want to change/replace the email of the current signer. Use this easy process to make changes. Log in to your Adobe Sign account directly via https://secure.echosign.com/public/login Click on the Manage tab. Select the agreement and then mouse over the current recipient. An information balloon expands to the left. Click the Replace Participant link. Provide the email for the new recipient and click Replace. If you prefer a more verbose explanation of the process, you can find the full Step-by-Step here! Review the same instructions for the classic Adobe Sign UI here Note: This action only replaces the current signer of the agreement. If you need to change a signer that is later in the process, wait until it is their t
At Adobe, we are committed to empowering users with tools that make document workflows more flexible, efficient, and tailored to their needs. With the introduction of Dynamic Participation, Acrobat Sign unlocked additional control over agreements — both before and after they've been sent for signature. This feature is designed to adapt to evolving business requirements, ensuring seamless collaboration and streamlined workflows at every stage of the agreement lifecycle. In this blog we are covering the evolution of Dynamic Participations in Acrobat Sign until Today: PHASE 1: DYNAMIC PARTICIPATIONS FOR DRAFT AGREEMENTS What's New? Draft agreements are agreements in the authoring phase that have not been sent to recipients for signature. Dynamic Participation was introduced to add a comprehensive suite of capabilities, which allows users to “go back” and fully customize the assigned participants, agreement names and any other details of their agreements before initiating the signing proc
The Adobe Acrobat Sign February 2026 release just got an upgrade and delivers meaningful enhancements that make signing workflows more flexible, more accurate, and easier to manage—without sacrificing compliance or control. From better in-flight changes to improved authoring and recipient experiences, this release is all about reducing friction while increasing confidence. Here are the highlights: 1. Dynamic Participation for In-Flight AgreementsWork doesn’t always go exactly as planned—and now your agreements don’t have to either. With Dynamic Participation, senders can remove recipients from agreements that are already in progress without canceling and restarting the transaction from scratch. Acrobat Sign automatically revokes access, updates reminders, removes assigned fields, and preserves a complete audit trail. This is especially valuable when the additional signatures are no longer needed.Find out more here. 2. Copy Agreements to Move FasterRepetitive work just got a whole lot e
Easily download the agreement that you have hidden previously from the Adobe Sign account. You have hidden an agreement from the account as you thought it will not be required anymore and now you need it urgently. Not to worry! You can retrieve it until you have not deleted it permanently. Want to know how? Let us help you with the steps: If you access the service directly from Adobe Sign dashboard: Log in to the Adobe Sign account. Navigate to Account > Privacy Enter the email address of any one participant of that particular transaction in the search tab. List of all the documents for that user will appear. Select the agreement from the list and click on Download Agreement. NOTE: It is not possible to make the agreement visible again in the account. 2. If you access the Adobe Sign service via Document Cloud account, use the fol
Learn about Adobe Sign transaction limits based on the service/subscription level to send agreements. Adobe Sign currently limits transactions based on the service level of the sending party. A transaction is a document sent from your account for signature. Adobe Sign Individual and Small Business plans include 150 transactions per user per year. Learn more about Adobe Sign’s Use Limitations. Transaction Limit: File size/Upload: Adobe Sign limits the size of each file uploaded. If you attempt to upload a document outside this bound, you get an error under the file that says, "Upload limit exceeded." Pages/Transaction: The whole transaction (all files merged together) have a total page limit. This limit is adjustable by the support team on request for business and enterprise customers. If you attempt to send a document that is larger than your account set limit, you get the error "Adobe Sign was unable
I need to sign a document and have my client sign the document. A copy of that digitally signed document then needs to be sent to a third party. After the copy of the digitally signed document is sent to the third party, I need to add an addititional signature to a page of the document (attesting to the fact that I sent the documnt to the third party) and then have the final document with all three signatures, my original signature, the client's signature, and my second signature. Is this possible? If not, this is a fatal flaw in design because there are many instances where a digital signature needs to be added to the original signed document later, but the document also needs to be available before that final signature is added.
I've followed the instructions on other posts and videos, but have had no success in getting my correct name (Kitty Norton) to come up on e-signature documents I am sending out. Instead it comes up with my old screen name, Kittastrophy Prone.I have:Logged into my Adobe Account, the profile name is correct in both Profile Name and Account NameLogged into Adobe Acrobat Sign, then clicked on my name in the upper right corner, then clicked on Manage Account, from there I've tried Account and security in the menu at the top of the page - all instances of my name are correct. And I've also tried Edit Profile from the right side menu, all instances of my name there are correct also. I can not find any instance of the incorrect name anywhere that is appearing in the e-signature documents I'm sending. Assistance is appreciated.Kitty
Hello,I’m attempting to register for an Adobe Acrobat Sign Developer Edition account so I can integrate the Acrobat Sign API into my application.The registration form says I should receive an email within approximately 30 minutes, but no email ever arrives.Here’s what I’ve already tried:Created and verified my Adobe ID. Signed into my Adobe account before submitting the registration form. Checked spam/junk folders. Waited well beyond 30 minutes. Submitted the form on multiple occasions over several days. Tested with a second person (my development partner), who experienced the exact same issue using a different Adobe account and email address.Neither of us has received the provisioning email or been able to access an Acrobat Sign Developer Edition account.Could someone please verify whether there is an issue with the Developer Edition provisioning service or check whether our registration requests are getting stuck?If needed, I’m happy to provide the email address(es) used for registra
Hello, I am trying to create a developer account on adobe sign API. I have filled in the form on the page https://www.adobe.com/acrobat/business/developer-form.html but 30 minutes later I've received no letter to register. The spam folder is empty. A friend of my has the same problem, but he hasn't received the email for months. May be I'am doing something wrong? Could you help me please ? Best regards,Valentina
Hello, I currently have a form I used in DocuSign as a powerform. I am moving it over to Adobe as a web-form. I need to have a hyperlink in my email to clients. I need two signers (they can be the same or different). The first person will complete the form and the second signs off on it. The link will be clicked on by different clients and will change. How can i set up the web form that way? I can’t seem to get pasted the email box without putting in an email (which I won’t have)
The agreement went back to the first signer, but there was none of my prefilled information.
Feature Request: Add a Final Recipient Review Screen Before SendingAs a frequent Acrobat Sign user, I'd like to suggest an improvement that would save users a significant amount of time and help prevent mistakes.Currently, after entering recipients (signers and CCs) and clicking Next, there isn't an easy way to review or modify the recipient list while placing signature fields. If I realize I need to add or remove a signer or CC, I often have to go back and redo many of the signature and date fields I've already placed.Suggested ImprovementsOption 1 (Preferred): Allow users to view and edit the recipient list at any point during document preparation, without losing the fields they've already configured.Option 2 (Minimum Improvement): Before the agreement is sent, display a final confirmation screen that clearly shows all signers and CC recipients and asks:"Are you sure you want to send this agreement to these recipients?"This would give users an opportunity to perform a quick sanity ch
Hi, one of our colleagues is on holiday and has created an automated daily reminder for signatures to an external Site. The Site asks us to turn off the reminders as they will not sign electronically. Is there any chance we can cancel the agreement in AdobeSign although we haven't created it and have no access to our colleagues AdobeSign account? I approved the document in AdobeSign and have it in a folder but cannot cancel it. Thanks for any suggestions.
I’m using an agreement template in Dynamics 365 Online and have configured data mapping to populate fields from CRM into the template. However, some fields have variable lengths—for example, a value could be 10 characters in one record and 100 characters in another. Similarly, certain address fields (such as Address Line 2) may or may not contain data. I’m currently using text tags to insert these values, but I’m struggling with layout and formatting. Adding extra whitespace to accommodate longer values doesn't seem like a good solution, while leaving it out causes the text to truncate or disrupt the document formatting. What is the recommended approach for handling variable-length and optional fields in agreement templates? Any best practices or suggestions would be appreciated.
I am trying to understand if authentication of the signatory through Email OTP only qualify as EU Advanced Electronic Signature when using Adobe Sign, or if another authentication method is required (such as government ID)?Does Email OTP alone really fulfill the following requirements which must be filfilled to constitute an Advanced Electronic Signature (AES):The signature must be uniquely connected to the person signing it. It must be capable of identifying the specific person who created the signature.
I am using Adobe Acrobat Sign in the Microsoft Edge browser, and I cannot locate the field properties setting that can be used to make each form field required. I previously sent out an agreement for signature using Adobe Sign in the Edge browser, and the signatory completed only one of three necessary form fields. I am trying to prevent this from happening again. How can I make each form field required? EDIT: This issue is only true for the “Date of Signing” form field. Is this field automatically required, or does it auto-populate when the assigned signer signs?
I want to create a Web Form where the signers are not known in advance.The first user would open the Web Form, enter their name and email address, and sign the document. They would also enter their manager's email address into a form field.Once the user has signed, I would like Adobe Sign to automatically send the document to the manager's email address entered in the form so the manager can review and sign it.Is this possible using Adobe Sign Web Forms and Workflow Designer, or would I need to build a custom solution using the Adobe Sign API?
Can someone please provide CFR 21 Part 11 compliance documentation
Hi! Looking to see if this is a temporary issue. I gather hundreds of signed documents by using this function and now I no longer have access to the signed document as they are sent out by individual abobe licenses on my team. They are supposed to save automatically for me to pull out of our Sharepoint group but per the pop-up that is not available “right now”.
I have a template on adobe.acrobat.com that uses the Full Name field. It was working fine but recently, when I send it to new recipients to sign, whatever email address I use the Full Name field is automatically filled in with the same wrong name. So I’m sending it to multiple people, i.e Joanne Smith, Alice Weedle & Laura Flemming - all with different email addresses - and the Full Name field is saying Leanne Leigh for every one.
Hi, my entire team is unable to request signatures using Adobe. We get the message “E-signing services are temporarily unavailable. Please try again later.” on browser, and the message “authentication failed” on the application. Our IT team has tried to clear old Adobe profiles, reinstall Adobe, restart our computers, basically try everything they can think of (including everything in this old post: E-signing services are temporarily unavailable. Please try again later. | Community) It is happening on both the desktop application and in browser. Our org recently switched to Adobe nonprofit licenses.At first when I tried to request an e-signature, I would get an error message saying I didn’t have e-sign capabilities. After IT did everything above, I can now click to request an e-signature on a document and actually put in an email address. At that point, I get the error message “Authentication failed.”Are there any other steps we can try? Any other suggestions?
I complete a form, then select e-signature. Recipient receives the form blank. It is removing all completed data from the form.Trying to fix myself, and notice when I go to add the signature recipient in, all the completed data is removed, and new empty text boxes are put in its place.
Greetings, I have Adobe Acrobat DC (reinstalled 6.13.26 with latest version) on a Macbook Pro M5 using Tahoe 26.5.1. I have used this program for years with no issues where I can create/use my electronic signature or fill in dates, etc. for PDFs that I have created (not created by others that may have certain permissions). Starting yesterday, I had a blue box with a question mark where I would normally click to select my signature. After trying every suggested thing on the internet and it not working, I uninstalled and then reinstalled today. It did not fix it. Instead of the blue box with question mark it is the broken picture with the blue sky, one cloud and mountain. PLEASE HELP. I cannot figure out how to fix this.
Hi,we get following error in Salesforce when using Replace Recipient option: 403 : {"code":"PERMISSION_DENIED","message":"This user does not have permission to replace a participant."} Does anyone know how to get it solved? Thanks,Ewa
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