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MarkCol
MarkCol
Participant
May 12, 2026
Answered

'Request e-signatures' button not working when I have Acrobat Sign as part of my plan

  • May 12, 2026
  • 2 replies
  • 85 views

I’m trying to set up a contract to sign and send to a recipient for signing. When I click on ‘Request e-signatures’ in the bottom left of the screen nothing happens. I have ‘Acrobat Sign’ as part of my package.

Can anyone advise please?

      Correct answer Meenakshi0101

      Hi MarkCol,


      Thank you for reaching out.


      We have checked the account associated with your community profile email address, and it appears to be active and functioning properly.

      Please try sending the document using your Acrobat Online account by following these steps:

      • Open the Acrobat Online account.

      • Sign in with your Adobe credentials.

      • Go to the E-Sign tab.

      • Select the request signature.

      You may use the steps suggested here: Send documents for signature


      Let us know how it goes.


      Thanks,

      Meenakshi

      2 replies

      Crown Door | Drawer
      Crown Door | Drawer
      Participant
      May 19, 2026

      I’ve also been having this issue all week! Very frustrating!

      Meenakshi0101
      Community Manager
      Meenakshi0101Community Manager
      Community Manager
      May 19, 2026

      Hi Crown Door | Drawer,

       

      Thank you for reaching out, and sorry for the trouble caused.

       

      If the issue started recently, it may have been due to the ongoing outage, which has now been resolved. Please refresh the application and check if you can send the documents now. If you still encounter issues, please share more details.

       

      Let us know if you need any help.

       

      Thanks,

      Meenakshi

      Meenakshi0101
      Community Manager
      Meenakshi0101Community ManagerCorrect answer
      Community Manager
      May 12, 2026

      Hi MarkCol,


      Thank you for reaching out.


      We have checked the account associated with your community profile email address, and it appears to be active and functioning properly.

      Please try sending the document using your Acrobat Online account by following these steps:

      • Open the Acrobat Online account.

      • Sign in with your Adobe credentials.

      • Go to the E-Sign tab.

      • Select the request signature.

      You may use the steps suggested here: Send documents for signature


      Let us know how it goes.


      Thanks,

      Meenakshi

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