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'Request e-signatures' button not working when I have Acrobat Sign as part of my plan

Forum|Forum|3 months ago
May 12, 2026
5 replies
221 views

I’m trying to set up a contract to sign and send to a recipient for signing. When I click on ‘Request e-signatures’ in the bottom left of the screen nothing happens. I have ‘Acrobat Sign’ as part of my package.

Can anyone advise please?

Correct answer Meenakshi0101

Hi MarkCol,

Thank you for reaching out.

We have checked the account associated with your community profile email address, and it appears to be active and functioning properly.

Please try sending the document using your Acrobat Online account by following these steps:

Open the Acrobat Online account.
Sign in with your Adobe credentials.
Go to the E-Sign tab.
Select the request signature.

You may use the steps suggested here: Send documents for signature

Let us know how it goes.

Thanks,

Meenakshi

J

Jakub_Roszkowski2182

Participant

this is ridiculous! I have the same problem over the past 2 months!!! I refuse to use the online version I am paying for a service and demand it to work, the shortcut of ‘request signatures’ has also mysteriously dissapeared!

Meenakshi0101

Community Manager

Hi Jakub_Roszkowski2182,

Thank you for reaching out, and sorry to hear that you are experiencing the same issue.

Could you please confirm whether the problem occurs only with the desktop application? Are you able to send a document using the Acrobat web version?

To further investigate this behaviour, could you provide the following details?

The version number of Acrobat you are currently using
A short video demonstrating what happens when you attempt to send a document for signatures.
The operating system on your machine.
Please collect the logs for this workflow using the steps suggested here: Adobe Acrobat Diagnostics. Once the logs are collected, share the log ID with us.

We will review this behaviour once we have all the information.

We look forward to your response.

Thanks,

Meenakshi

Crown Door | Drawer

Participant

I’ve also been having this issue all week! Very frustrating!

Meenakshi0101

Community Manager

Hi Crown Door | Drawer,

Thank you for reaching out, and sorry for the trouble caused.

If the issue started recently, it may have been due to the ongoing outage, which has now been resolved. Please refresh the application and check if you can send the documents now. If you still encounter issues, please share more details.

Let us know if you need any help.

Thanks,

Meenakshi

Meenakshi0101

Correct answer

Community Manager

Hi MarkCol,

Thank you for reaching out.

We have checked the account associated with your community profile email address, and it appears to be active and functioning properly.

Please try sending the document using your Acrobat Online account by following these steps:

Open the Acrobat Online account.
Sign in with your Adobe credentials.
Go to the E-Sign tab.
Select the request signature.

You may use the steps suggested here: Send documents for signature

Let us know how it goes.

Thanks,

Meenakshi

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