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How to delete autosaved emails when selecting for Adobe Sign

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I have incorrectly typed the same email multiple times when sending documents for signature and now, when i begin typing that same email, 10 of the wrong ones pop up and I need to sort through them to make sure I type the correct email. Is there a way to delete autosaved emails from Adobe Sign so that the correct one autosaves?

Meenakshi_NegiCorrect answer

Legend

Hi trl_project_controls_7491,

Thank you for reaching out.

Yes, you may click on the"X" icon next to the email address suggestion when it appears. The email address will be permanently removed from the suggestion.

If you experience any issues, let us know.

Thanks,

Meenakshi

R

Rosemarie5FE7

Participant

I use the desktop application but I do not know where to look for the Acrobat and OS version information. There is no X to delete the incorrect emails on mine... Please help!!

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Meenakshi Negi

Community Manager

Hi Rosemarie5FE7,

Thank you for reaching out, and sorry to hear that you are experiencing the same issue.

You can check the Acrobat version using the steps suggested here: Identify Acrobat track and version.

For OS details on Windows: Go to Windows Settings > System > About to see your Windows specifications and build number.

On Mac:

Click the Apple menu in the top left corner.

Select About This Mac to view the macOS name and version

Please also check on the Acrobat web account, if you get the option to remove, the email appears as a suggestion.

Let us know if you need any help.

Thanks,

Meenakshi

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paula_4964

Participant

Hi ,

I have this same problem but I do not have the X option next to the suggestion

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Meenakshi_Negi

Legend

Hi paula_4964,

Thank you for reaching out, and sorry for the trouble caused.

As mentioned, the option X is not available for you to remove the email address from the suggestion. Could you please confirm if you are using the desktop application or the web? If using the desktop application, share the Acrobat and OS version.

If you are using the desktop, please try using the Acrobat web account to see if you get the option.

Let us kow how it goes.

Thanks,

Meenakshi

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Meenakshi_NegiCorrect answer

Legend

Hi trl_project_controls_7491,

Thank you for reaching out.

Yes, you may click on the"X" icon next to the email address suggestion when it appears. The email address will be permanently removed from the suggestion.

If you experience any issues, let us know.

Thanks,

Meenakshi

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