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Participant
October 23, 2026
Question

He enviado un Envío en bloque y sólo he recibido el mail de confirmación del primero, del resto no he recibido ningún mail

Hi,

I sent 132 individual agreements using Acrobat Sign Send in Bulk with a CSV file. The bulk send worked correctly and recipients are signing their individual agreements successfully.

However, as the sender, I received a completion email only for the first agreement that was signed. Many agreements have subsequently been completed, but I have not received completion notifications for them.

When I open those agreements in Acrobat Sign, their Activity logs confirm that they were successfully signed and completed.

I have also checked Personal Preferences > My Notifications, and Email > “Agreement signed or approved” is enabled.

Is this expected behavior for Send in Bulk?

Specifically:

  1. Should the sender receive an individual completion email for every child agreement created by Send in Bulk?
  2. Does Acrobat Sign suppress or aggregate completion emails when many Send in Bulk agreements are completed?
  3. Is there a specific account/group notification setting that an Acrobat Sign administrator needs to enable?

The recipients do not appear to have a signing problem. The issue only concerns completion email notifications to the sender.

Thanks in advance.

    1 reply

    Meenakshi Negi
    Community Manager
    Community Manager
    October 23, 2026

    Hi good_resourcefulness8749,


    Thank you for reaching out.

    As mentioned, you receive a notification only for the first agreement. Could you please confirm the recipient's name mentioned in that notification? Also, please check whether the email is in your junk or trash folder.

    We will check this workflow and share the correct information.


    Thanks,

    Meenakshi

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