Adobe sign not working

[thorkenneth]

Hi. When I try to get a pdf signed I get this message in Adobe Acrobat:

Action required to request e-signatures

You can no longer request e-signatures with this user profile linked to xx@xxx.xxx

Please contact your administrator or renew your subscription to restore access.

I have contacted my admin and I have adobe sign in my licence. I have also tried to log out, restart and also uninstall and restart my computer. Noting works. I have also tried the mobile app and it's not working there either.

Anyone got a solution?

[Meenakshi Negi · Accepted solution]

Hi thorkenneth,

Thank you for reaching out, and sorry about the trouble caused.

Thank you for reaching out, and sorry about the trouble.

We checked your account using the email address you used to sign in to the community. If you are using the same account, it shows as inactive, which might be why you get the error message. We are sorry, but only the Acrobat Sign support team can help.

As you have a paid subscription, the Acrobat Sign support team will help you to reactivate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/4p018Uf. As you have an Acrobat Sign Team account, please ask your account admin to contact the team. 

Feel free to let us know if you need any help.

Thanks,

Meenakshi