Adobe Sign- Signature missing after a Year

[elizabeth_6298]

Hello! 

I am reaching out to see if there is help for this issue. We have been using Adobe Sign to collect employee signatures for some time. Recently we discovered that some of the signatures are not being saved onto the form after some time. Adobe says that the documents is certified... yet we can't see the signatures. Is there a reason for this or a solution?

[MikelKlink]

Can you share an example file to analyze?

If the file itself is identical to the one on which you originally have seen signed, the signature must still be there, but it's possible current PDF viewers don't show them. In particular the current Acrobat on Mac seems to be especially buggy. 

[shaktikeshri]

Hi @elizabeth_6298 

Will it be possible to share the PDF file or elaborate the problem in little details with relevent snapshots like what is missing and what should be there. 

Thanks,

Shakti K

[elizabeth_6298]

Hi! 

Yes, Attached are the examples. The example titled Adobe EX 3, is one that we pulled out of out adobe account after we had discovered that the signitures had vanished on the version we had saved. 

[MikelKlink]

I'm afraid you only shared screenshots. To analyze the issue the actual PDFs are needed.